Senior Sales Associate

**Senior Sales Associate**
Category: Stores
Location: 208 Vintage Way, K1 and K2, Novato , CA 94945
Schedule: Part_time
*

Provide a great experience by engaging with guests utilizing your acquired skills and training.
*

Provide quick and courteous service to all PETCO customers and their pets by determining their needs

and

sharing

product knowledge

to suggest

the appropriate

merchandise

and

services

to satisfy them.
*

Be

knowledgeable

about pet-related

events/resources

and related

costs

within

the community

including

dog

parks,

dog

or cat

shows,

pet-friendly

hotels, etc.
*

Express

passion

about

animal welfare

and

maintain

integrity

in

the work

area.
*

Be

familiar

with

all

new

products and

services

in order

to be able

to engage

with

customers

regarding

new

product

and

services

features

and

benefits.
*

Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
*

Promote a positive culture of teamwork, inclusion, and collaboration.
*

Inform Guests

of

upcoming

adoption

events,

explain

our Think

Adoption

First

philosophy.
*

Know

the team and

the areas of

expertise

for each

partner so that they

can connect

the customer

with

the right

partner

to deliver

the guest experience and desired .
*

Maintain

familiarity

with

current

promotions

and

special services.
*

Be

up to

date

with

seasonal

training

such as flea and

tick,

pet

summer safety,

holiday

promotions, etc.

when

applicable.
*

Complete other duties and special projects as assigned.
*

Evaluate guest inquiries and as needed refers to the Leader on Duty.
*

Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.
**Other**

**Duties**

**and Responsibilities**

*

**UTILIZE SELLING BEHAVIORS**. Youre the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
*

**CONTRIBUTE TO A SAFE ENVIRONMENT** . Youll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
*

**BE A PART OF A COLLABORATIVE CULTURE**. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
*

**ENGAGE IN YOUR CAREER:**

As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Knowledge,

Skills, and Abilities

**STRIVE FORE RESULTS:** Takes personal responsibility

to take action. Puts

in

extra

effort and

work

to accomplish

important results.

Sets

high

standards

for his/her

own

performance.

Finishes

assignments

and

tasks

in

a timely

manner. **READILY ADAPT** : Works

productively

in

the face of

ambiguity

or

uncertainty. Recovers

quickly

from problems

and

setbacks. Deals

constructively

with

mistakes

and

problems. Seeks

opportunities

to acquire

new

knowledge

and skills. Prefer

a minimum

of

2 years

of

experience

in

providing

the public

information

in

the animal

nutrition, care/wellness/treatment

knowledge

areas

is

required.

*

Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.)
*

Familiarity with the dog training class offerings and the PCCs dog training schedule.
*

Familiarity with the PCCs photography and vaccination schedule.
The

majority

of

job duties

are

conducted

indoors, although

merchandise

stocking

and

customer carry-outs

will

require

that

an

associate

leave

the

location

briefly.

Because

this

position

requires

bending, kneeling,

lifting

(up

to

50 pounds,

as

necessary)

and

standing

for

long

periods

of

time. The

large

majority

of

this

associates

time

will

be

spent

in

direct contact with

our

customers.

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