Senior Sales Trainer- HVAC & Plumbing

Description

We are seeking a highly motivated and experienced Senior Trainer to lead our contractor training initiatives across the U.S. and Canada. This individual will play a key role in educating contractors and partners on the proper use, installation, and troubleshooting of our venting products and systems. The Senior Trainer will also oversee the development and delivery of all training content, including in-person workshops, digital courses, and installation videos.

This role is ideal for someone who is passionate about hands-on training, has a deep knowledge of plumbing/HVAC systems, and thrives in a dynamic, customer-focused environment.

Job Duties:

• Develop, deliver, and continuously improve in-person and virtual training sessions for contractors, installers, and other stakeholders.
• Serve as the subject matter expert (SME) on all Centrotherm Eco Systems products, applications, and installation procedures.
• Provide on-site training and support to contractors, which may include real-time job site environments.
• Evaluate training effectiveness and adjust programs based on participant feedback, field observations, and business needs.
• Lead the planning, scripting, and production of training materials, including manuals, presentations, and installation videos.
• Collaborate with marketing, product management, and technical support teams to ensure training content aligns with brand messaging and product updates.
• Maintain and organize an updated library of training resources and documentation in SharePoint. 
• Utilize Monday.com (project management platform) for tracking, reporting, and presenting project progress and training program milestones to internal and external stakeholders.
• Assist with technical inquiries and support documentation when needed.
• Manage logistics related to scheduling, travel arrangements, and resource coordination for training activities.
• Represent Centrotherm Eco Systems at industry events, trade shows, and technical seminars as a training ambassador.
• Plan, coordinate, and manage webinars and other virtual training sessions using digital platforms (e.g., Zoom, GoToWebinar, Teams).
• Work with cross-functional teams (e.g., Marketing, Sales) to schedule, promote, and brand digital training events.
• Gather feedback and analytics from webinars to improve future digital training initiatives.
• This description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience and Required Skills:

• Technical/vocational certification or a relevant associate or bachelor’s degree is preferred.
• 7+ years of experience in the plumbing or HVAC industry, including installation or system design.
• 3+ years of experience in a training, technical education, or field support role.
• Strong understanding of venting systems, gas appliances, and HVAC installation best practices.
• Exceptional communication and presentation skills—both in person and on camera.
• Experience creating or overseeing technical training content, including video production, is strongly preferred.
• Ability and willingness to travel up to 50% across North America.
• Self-starter who can work independently and manage multiple projects simultaneously.
• Proficiency with Microsoft Office Suite; experience with Learning Management Systems (LMS), Mondays.com, video editing software, or CAD a plus.
• Valid driver’s license and passport.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• Prolonged periods sitting at a desk and working on a computer.
• Ability to handle the stress of travel. 
• Occasionally be required to lift and or move up to 25 pounds.
• Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. 
• Requires speaking and hearing ability sufficient to communicate in person or over the phone.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Frequently Sitting, standing, walking, keyboarding
• Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas