Senior Salesforce Administrator and Sales Technology Platform Manager

Senior Salesforce Administrator and Sales Technology Platform Manager 

Wilmington, DE

Monday-Friday 8am-5pm

Hybrid 

The Senior Salesforce Administrator and Sales Technology Platform Manager is a senior, hands-on member of the Sales Operations team. This individual-contributor role combines advanced Salesforce administration, business analysis, Agentforce product ownership, Agile delivery, change management, and sales technology platform management.
As a member of Sales Operations, this position will partner closely with Sales Enablement Marketing and business stakeholders across other supported teams. The role will translate business needs into scalable solutions, maintain platform stability, improve user experience, and help CSC maximize its technology investments. The successful candidate will take ownership of assigned initiatives, respond to stakeholders promptly, bring forward new ideas, and drive improvements from discovery through implementation and ongoing support. 

Key responsibilities:

• Salesforce Administration and Business Analysis
• Configure and maintain Salesforce objects, fields, Lightning record pages, page layouts, record types, permissions, validation rules, reports, dashboards, Salesforce Flow, and other declarative automation.
• Configure, customize, test, upgrade, and support Salesforce-installed and managed packages.
• Maintain a deep understanding of Salesforce architecture, security, data relationships, automation, reporting, platform governance, and the software development life cycle.
• Lead discovery sessions and translate business needs into process designs, functional requirements, user stories, acceptance criteria, testing plans, and implementation recommendations.
• Evaluate requests from the user’s perspective to streamline processes, reduce manual work, improve data quality, and increase adoption.
• Ensure solutions are scalable, secure, maintainable, and aligned with long-term business needs.
• Agile Delivery and Change Management
• Apply Agile practices, including backlog refinement, sprint planning, user-story management, testing, release coordination, and post-implementation validation.
• Lead change-management activities, including stakeholder engagement, communications, documentation, adoption monitoring, and coordination with Sales Enablement and business teams to support training.
• Evaluate Salesforce releases and coordinate testing, communication, adoption, and implementation of relevant capabilities.
• Maintain day-to-day platform stability while identifying opportunities to simplify configurations, improve performance, and reduce unnecessary technical complexity.
• Communicate project status, risks, dependencies, delays, and required decisions promptly and clearly.
• Agentforce Product Ownership
• Serve as the Sales Operations product owner for Agentforce, including maintaining the road map, monitoring releases, and determining which capabilities CSC should adopt, defer, or exclude based primarily on their value to the Sales organization.
• Remain current on Agentforce features, functionality, licensing, governance, observability, testing, and recommended practices.
• Translate Sales and Sales Operations needs into prioritized Agentforce use cases and partner with the appropriate teams to design, test, deploy, monitor, and improve solutions.
• Monitor adoption and effectiveness to ensure Agentforce capabilities remain accurate, useful, supportable, and aligned with CSC priorities.
• Evaluate the licensing and financial impact of each Agentforce use case before deployment, including capabilities covered by existing licenses, credit-based or Flex Credit consumption, expected transaction volumes, projected credit usage, and ongoing operating costs. Recommend cost-effective designs, monitor consumption after launch, and ensure solutions remain within approved budgets.
• Sales Technology and Vendor Management
• Share responsibility with the broader Sales Operations team for the governance, integration, performance, and continued advancement of critical sales technology platforms.
• Support Salesforce-integrated technologies used for data enrichment, sales intelligence, lead routing, document and template generation, communication, and other sales functions.
• Participate in the implementation and support of enterprise phone and sales communication platforms, including their integration with Salesforce.
• Manage vendor discussions, demonstrations, escalations, product road maps, release reviews, licensing considerations, and feature requests.
• Identify opportunities to improve adoption, consolidate capabilities, and increase the value CSC receives from its technology investments.
• Partner with internal technology teams and vendors to maintain reliable integrations, data flows, user access, and end-to-end business processes.
• Stakeholder Support and Team Contribution
• Respond to stakeholder questions, requests, issues, and escalations promptly and professionally.
• Present recommendations, risks, options, and project updates to senior leadership in a confident, concise, and straightforward manner.
• Take ownership of assigned work and consistently deliver commitments within agreed timelines.
• Foster a collaborative, respectful, and accountable team environment by sharing knowledge, mentoring colleagues, supporting shared goals, and contributing to the success of the broader Sales Operations team.

Required Qualifications:

• At least seven years of progressive, hands-on Salesforce administration experience in a complex business environment.
• Active Salesforce Certified Platform Administrator credential.
• Advanced knowledge of Salesforce configuration, Lightning record pages, Salesforce Flow, security, permissions, data management, reporting, automation, release management, and platform governance.
• Minimum five years experience supporting Sales Operations, sales support, revenue operations, or a comparable commercial organization.
• Strong business analysis experience, including stakeholder facilitation, requirements gathering, process mapping, solution evaluation, user-story development, and acceptance criteria definition.
• Experience configuring, customizing, upgrading, and supporting Salesforce-installed or managed packages and integrations.
• Experience implementing or supporting enterprise phone or sales communication platforms, including Salesforce integration.
• Experience applying Agile methodologies and leading change-management activities for technology and business-process initiatives.
• Hands-on Agentforce experience and the ability to own teh CSC product strategy, including evaluating which capabilities should be prioritized, deferred, or excluded.
• Commitment to maintaining current Agentforce knowledge and earning the Salesforce Certified Agentforce Specialist credential within the first six months of employment if not already certified.
• Strong executive communication, presentation, analytical, problem-solving, and documentation skills.
• Demonstrated accountability, timely stakeholder communication, independent judgment, and consistent follow-through.
• Demonstrated commitment to teamwork and culture, including strong collaboration, respectful communication, knowledge sharing, mentorship, openness to feedback, and consistent support for colleagues.
• Preferred qualifications
• Current Salesforce Certified Agentforce Specialist credential and experience supporting Agentforce use cases involving Data 360, governance, observability, and performance monitoring.
• Salesforce Advanced Administrator, Platform App Builder, Business Analyst, or other relevant Salesforce certifications.
• Experience with Data 360 or a demonstrated willingness to build expertise in data unification, activation, analytics, and Agentforce use cases.
• Experience implementing, administering, or optimizing LeanData or similar
• Experience with vendor management, technology evaluations, proofs of concept, licensing reviews, and platform road maps.

Professional development:

CSC will support continued professional development through relevant training, certifications, conferences, release-readiness resources, and other approved learning opportunities. The successful candidate will be expected to take an active role in expanding their technical capabilities and applying new knowledge to advance Salesforce, Agentforce, Data 360, and the broader sales technology environment.