Senior Service Delivery Manager

Position: Infra Service Delivery Manager
Location: 100 Front St, Delran, NJ 08075 (100% Onsite)

Job Description:
Understanding of customer requirement across multiple service towers like Service desk, End User Computing operations, Collaboration & Datacenter services and Network services
Excellent understanding of Onsite & offshore delivery model and related process frameworks. Experience in handling large Managed services delivery, transformation, Curve out, M&A
Ability to effectively interact with all levels of management in a large IT organization, from a CIO through operations management and PMO teams. Excellent Stakeholders management
Excellent in stakeholders management, partner with Offshore Delivery manager and ensure noiseless delivery
Chair weekly, monthly, and Quarterly review, Participate in critical customer meetings (Eg: Tower review meeting, Transition Progress review meeting, Executive Steering Committee meeting)
Monitor operational stability of engagement within the region. Provide vision that support ongoing optimization and problem anticipation.
Establish a trusted consulting relationship with customer operations management team
Focus on growing the accounts.

#J-18808-Ljbffr