Senior Service Delivery Specialist

Zayo is seeking a Senior Service Delivery Specialist to manage the implementation of Lit and Dark Fiber services in one or more of the following product areas:  

• Waves services, Ethernet Services, DIA Services, Managed Solutions  

• Dark Fiber metro and/or Long Haul services  

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services  

  Responsibilities:  

• Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level.  

• End-to-End Project ownership including but not limited to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.  

• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress.  

• Customer ownership and advocacy; provides ‘Voice of the Customer’ project feedback.  

• Develop and maintain customer project plans based on contractual requirements and service designs. 

• Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.  

• Perform and oversee daily operational tasks working cross-functionally.  

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with teams to identify gaps and drive improvements.  

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.  

• Known as a go-to-person/trusted advisor that willingly assists other team members.  Ability to manage a high volume of orders and tasks. 

Qualifications:  

• Bachelor's Degree preferred or equivalent work experience required

• Minimum of five (5) years of experience in managing Telecom services projects; ten (10) years of experience preferred 

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs 

• Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes  for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling  

• Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported 

Communication, Relationship, and Leadership  

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution 

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals 

• Self-driven and motivated to provide exceptional customer service 

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization 

Estimated Base Salary Range: $68,100 - $104,700 USD/annually

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