Senior Service Desk Support

Senior Service Desk Support – Huntsville, AL

The Senior Service Desk Support candidate will provide support to end users on a variety of issues. The candidate will identify, research, and resolve technical problems, and respond to telephone calls, emails, and personnel requests for technical support. The successful candidate will document, track, and monitor the problem to ensure a timely resolution, and ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. The Senior Service Desk Support candidate will serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

FV REQ 4001320

Requirements

Benefits

About Full Visibility

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering. 

Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions with an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of technical talent with high employee morale and retention based on our FULL EMPLOYEE approach – where each employee’s professional and personal well-being is considered. We focus on employee development, success, and morale which is demonstrated by our consecutive top ranking, and thirteen-time honoree as the Best Place to Work by the Washington Business Journal. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014. 

Full Visibility holds over 20 active contracts with more than 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), FBI ITSSS-2, DISA SETI, DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans Affairs, as well as commercial clients.

Contact [email protected] for any questions or concerns related to this position or our company.

To review our company benefit offerings please visit https://www.fullvisibility.com/benefits.