Senior Service Manager - Urgent Position

Our client is a premier provider of turn-key warehouse solutions for elite customers and top companies. For nearly a century, this global heavy equipment provider has been an industry leader with a proven track record of success. Naviga has been retained to recruit a Service Manager.

Title: Senior Service Manager
Location: Houston, TX

Key Points:

• An employee-owned business with an employee stock option program (ESOP) with over 20 locations across the South
• One of the largest material-handling dealers in the United States
• Fun and collaborative culture emphasizes safety, ethics, integrity, and respect.
• A company that likes to promote from within, so opportunities to advance your career are here.
• They are hard workers but enjoy making the job fun and enjoying moments together.
• There are multiple events throughout the year to socialize and bring teams together. Some recent examples have been dinners, pickleball tournaments, golf outings, and putt-putt happy hours!

• Manage the strategic direction of the branch Service Department, while providing leadership to all Branch Service team members, to include the service department financial performance (P&L), training, safety, department processes, customer services & pricing, vendor products/systems and equipment awareness.
• Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents.
• Coach and develop direct reports on employee relation issues, to manage customer orders and repairs, ensure proper job openings, quote completion, job changes, closing and invoicing.
• Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency.
• Monitor & manage the selection, hiring, development, training, and new hire procedures.
• Manage communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits with an added focus on top 10 service accounts.
• Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer
• Serve as liaison between the company, its customers, and manufacturers, in problem resolution while maintaining profitability.
• Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense.
• Represent the Service Department’s brand and gain additional Service revenue through support of Account Managers
• Provide fleet management support by managing expenses for external customers and the Company to ensure maximum profitability.
• Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented.

• 5+ years of experience managing a service department with a team of technicians specializing in mechanical services.
• People management experience is required; Coaching skills and being able to motivate employees.
• Servant leadership - removing obstacles.
• Excellent time management skills
• Be adaptable and able to handle unexpected challenges and changing priorities without becoming overwhelmed.
• Knowledge of business and management principles
• Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills)
• Excellent verbal and written communication skills are required for this position.
• Excellent intrapersonal, customer service, math, reading comprehension, and problem-solving skills.
• Proficient with Microsoft Outlook, PowerPoint, Excel, and Word
• Mechanical aptitude and technical knowledge preferred.

• Bachelor’s Degree is not required but preferred.

• Comprehensive Health Benefits
• Employee Stock Option Program (ESOP)
• Profit Sharing
• Retirement Program
• Mileage Reimbursement
• Tuition Reimbursement
• Paid Holidays
• Paid Vacation
• 401k