We are looking to hire a dedicated Senior Service Now Business Systems Analyst -- 1 year contract -- Washington, DC (Onsite) to join our awesome team at Lorven technologies in Washington, DC.
Growing your career as a Full-Time Senior Service Now Business Systems Analyst -- 1 year contract -- Washington, DC (Onsite) is a terrific opportunity to develop critical skills.
If you are strong in emotional intelligence, planning and have the right aptitude for the job, then apply for the position of Senior Service Now Business Systems Analyst -- 1 year contract -- Washington, DC (Onsite) at Lorven technologies today!
Job Title: Senior Service Now Business Systems Analyst
Location: Washington, DC (Onsite)
Duration: 1 year contract
Position Duties:
- The resource will work to build trusting relationships with significant project stakeholders and lead them to the adoption of the best solution.
- They will support organizational change management (OCM) efforts by providing information on the "to be" solution.
- They will work diligently to lead quality management reviews and meet all business and design requirements.
- The resource will facilitate solution demonstrations to stakeholders, may support the preparation of training material, and provide user training.
- The resource will work closely with solution/technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts.
- They will lead the validation of the configuration of business data and support the technical team with various tasks required for any required custom development.
- They will assist and may be required to lead test plan development and execution, including conducting user acceptance testing and ensuring implementation meets the client's requirements.
Must have
- Experience with Business Process Modeling
- Experience with documenting elements of IT Service Management within an IT Organization
- Experience with functional capabilities of the ServiceNow platform
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies,
- Creating Dashboard reports to visualize data from ServiceNow module
- 16+ yrs. BA experience
- 16+ yrs. Software Development Lifecycle experience
- 16+ yrs. requirements gathering and documentation
- 16+ yrs. MS Office/PowerPoint experience
Core Qualifications:
- Strong understanding of service catalog management principles, best practices, and user experience design.
- Experience in developing Process flow diagrams and suggesting simple, scalable approaches for implementation.
- Experience with configuration of applications using ServiceNow in ITIL management.
- Proficiency in configuring and customizing the ServiceNow Service Catalog module.
- Experience with ServiceNow scripting (e.g., JavaScript) for advanced customization.
- Familiarity with ITIL practices related to service catalog management.
- Strong oral and written communication skills.
- Supervisory experience working with diverse internal and client teams.
- Ability to produce technical documentation utilizing the MS Office suite, including collaboration tools.
- Understanding of ITIL-related change management, configuration management, and release management.
- Produce, maintain, and manage the service catalog requirements, workflows, and services.
- Experience managing relationships, operating procedures, and service-level agreements with clients and coworkers.
- Customer relationship management experience.
- Experience in test plan creation and execution, including automated test scripts.
- Provide input for technology requirements relating to or impacting service catalog and request fulfillment.
- ITIL foundations certification.
- Experience implementing systems using the agile/scrum methodology.
- Experienced in the system development life cycle (SDLC) processes, including client requirement analysis and system design.
- Experience designing and implementing it and non-IT-related process workflows, procedures, and technical standards.
- Administration of a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
- Experience creating PowerBI dashboards to visualize the data from ServiceNow modules.
Skill Requirements:
- Requirements gathering and documentation.
- Process documentation and mapping.
- Organizational communication and change management.
- Workshop and meeting facilitation.
- Service Catalog creation and workflow documentation (as-is and to-be).
- Stakeholder management.
- Data analysis and report creation.
- Communication planning and execution.
Benefits of working as a Senior Service Now Business Systems Analyst -- 1 year contract -- Washington, DC (Onsite) in Washington, DC:
● Excellent benefits
● Continuous Learning Opportunities
● Advantageous package