Job Description Summary

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

The Senior Services Specialist will work cross-functionally to ensure the successful delivery of our consignment contract deliverables, adhering to the terms and conditions of the contract and the established business case. This position will be responsible for both consign in and consign out USM contract management. This role will have direct customer / partner engagement, as well as daily interaction with our internal teams. This role influences approaches, projects, and programs within the functional area or affected business organization, as well as the ways of working. The position impacts the quality, efficiency, and effectiveness of the team’s performance and our consignment partners. The Senior Services Specialist operates within commercial practices and policies, which may be shaped by the responsibilities of the role. The role involves significant control and influence over commercial priorities, with moderate autonomy to enter and execute commercial arrangements. Achieving the required outcomes demands high levels of commercial judgment.

In this role, you will deliver on all program deliverables within contract terms while upholding Safety, Quality, Delivery, and Cost (SQDC) as the north star.

Job Description

Roles and Responsibilities:

• Contract performance related activities, tied to customer(s) or program(s). Perform as interface between the customer / partner, and the internal business team, managing the transfer of information and requests.  Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues and complying with agreed Terms & Conditions of the contract. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to the contract. May also support proposal and negotiations.

• Contributes towards strategy and policy development and ensure delivery within area of responsibility.

• Responsible for the profitability and customer satisfaction for assigned contracts.

• Interact with members of the customer service, material managers, finance, operations, repair service and/or other teams.

• Function as liaison between internal organizations and customers for assigned contracts.

• Has in-depth knowledge of best practices and how own area integrates with others.

• Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers. Takes new perspective on existing solutions.

• Transacts a high volume of orders and communications using ERP systems, Smartsheet, Excel, and other tools.

• Impacts strategic approaches, projects and programs in the functional area and business organization and espouses FLIGHT DECK principles

• May lead small projects with moderate risks and resource requirements.

• Will arrange & host Quarterly Business Reviews (QBRs) with consignment partners and GE executive team.

• Some travel required.

Minimum Requirements:

• Bachelors degree from an accredited college or university and 5+ years of product or program or project management experience (or a minimum high school diploma / GED with an additional 4+ years of product or program or project management experience).

• 5+ years of experience with Microsoft Excel and Smartsheet.  Will use these applications daily.

Desired Characteristics:

• Materials management experience; preferably, in Used Serviceable Material (USM)

• Strong financial acumen

• Strong interpersonal and leadership skills

• Demonstrated ability to analyze data sets and resolve complex problems

• Demonstrated ability to build customer relationships

• Ability to document, plan, market, and execute programs

• Established project management skills

• Ability to manage multiple contracts to success.

• Strong oral and written communication; strong interpersonal and leadership skills

• Proven problem-solving, program governance, and stakeholder management

• Ability to document, plan, and execute programs with disciplined risk management and benefits realization

• Established project management skills; experience in aerospace or other highly regulated industries preferred.

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