Senior Specialist, Consumer Care

This role in summary

Whirlpool is currently seeking qualified candidates for a Service Technician opening to join our Commercial Laundry service organization. This role is for our Fall River, MA location.
 

The Service Technician will assist customers by providing excellent representation in all areas of customer service and customer field support; this includes customer inquiries, correspondence, and electro-mechanical troubleshooting. This position consists of approximately 5-10% travel time with the remaining time spent in the office and working from home after the appropriate training has completed.
 
 

Your responsibilities will include

• Act as inside service expert for product and customer liaison.
• Guide, inform and troubleshoot trade customers service needs. Working cross-functionally with factory and engineering as needed. Define and escalate to Customer Relations Manager as needed.
• Initiate field feedback from customers to direct project plans for new and existing products.
• Be a SPOC (single point of contact) for 20-25 small accounts and support their needs from a service perspective
• Ability to travel approximately 5% of the time

Minimum requirements

• High School Diploma or GED 
• 1+ years of appliance or mechanical technician experience 

Preferred skills and experiences

• Competitive attitude, willingness to work in a fast-paced, high pressure environment and desire to win
• Experience working with Google sheets or Microsoft office 
• Team player
  
  
  RSRWH

What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
 

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. 
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.