Senior Strategic Account Manager

The Senior Strategic Account Manager role requires more than account management. We are seeking a commercially driven builder who gets excited by the opportunity to create something from nothing. The ideal candidate has repeatedly built partnerships, programs, or revenue streams from the ground up, transforming raw opportunity into structured, scalable growth engines.

This position will appeal to someone who sees ambiguity as opportunity and is motivated by shaping strategy rather than inheriting it.

What you will be responsible for:

Establish Formal Partnerships with Target Reseller Partners 

• Lead the commercial engagement and agreement process with a curated list of target reseller partners. Structure strategic, scalable agreements to unlock long-term growth potential.  


• Partner Engagement & Development


• Initiate relationships with executive, operational, and commercial contacts in vendor/product management, purchasing, and sales to accelerate partnership traction and revenue generation. 

Cross-Functional Collaboration 

• Collaborate internally with Product Management, Marketing, Merchandising, Content, Operations, Data & Analytics, and Finance.


• Develop a shared understanding of target reseller partners and their business models. Support prospecting and qualification to co-develop compelling, data-backed partnership proposals.


• Once partners are acquired, lead the coordination of cross-functional teams to institute the necessary systems, processes, and support structures that enable a successful launch, drive ongoing growth, and ensure the continuous development and long-term success of each partnership.

Reporting & Executive Visibility

• Provide regular updates and visibility into progress, performance, and challenges to senior leadership. 

Relationships and Communication

• Internal Contacts
  
  
  
  • Customer & Partner Success/Sales, Data & Analytics, Product Management, Marketing, Merchandising, Finance, Supply Chain, Operations, Executive Leadership.
  
  
  
  


• External Contacts
  
  
  
  • Reseller leadership teams, vendor/product/category managers, strategic partnership contacts.
  
  
  
  


• Communication is varied, ranging from executive-level strategic engagement to operational coordination and cross-departmental collaboration. The role demands a high degree of persuasion and leadership.

Education and Experience

• Bachelor’s degree required; MBA or equivalent business qualification preferred.


• Minimum 5 years of experience in strategic partnership acquisition and development, reseller/vendor management, commercial sales, or business development.


• Experience working with mid- to large-sized IT resellers, distributors, or B2B technology companies is ideal, and existing relationships with relevant contacts at the target reseller partners being targeted for acquisition is preferred.

Skills and Knowledge

• Deep understanding of B2B reseller ecosystems, particularly in IT and connectivity hardware 


• Strong commercial acumen and experience structuring partnership agreements and plans 


• Excellent relationship-building and executive communication skills 


• Proficient in data-driven reporting and CRM/ERP integration approaches 


• Proven experience driving new partner onboarding and delivering scalable revenue results 

 What to expect from the Hiring Process:

 We respect your time and value transparency. Here’s a general idea of what to expect:

•  Intro call with our Talent Acquisition Team (30-45 minutes)


• Interview with the Hiring Manager + Director, Channel Sales (45-60 minutes)


• Assessment (1-hour)


• Final interview with SVP Customer Success + Director, Customer Experience (~60 minutes)


• Offer & onboarding

 As part of the StarTech.com “One Team,” you’ll also enjoy:

• Comprehensive health benefits


• Tuition reimbursement program


• Retirement savings plans


• Wellness Program


• Additional perks and rewards

 About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2025 and for the 15th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

StarTech.com uses AI tools only for administrative support, such as transcribing interview notes and organizing candidate details into standardized prescreening and interview templates. These tools do not screen, rank, or assess candidates. All hiring decisions are made by our Talent Acquisition team and Hiring Managers. Candidate information is collected and used solely for recruitment purposes in compliance with applicable privacy laws.