Senior Support Desk Administrator

 Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team. 

Who We Are: 

Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself! 

What A Day In The Life Looks Like:

• Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
• Prioritize, document, and track tickets using our internal tracking tool
• Communicate outages, critical system events, and updates to users clearly and promptly
• Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
• Maintain and troubleshoot A/V setups in conference rooms and common areas
• Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users

Collaboration and Communication:

• Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
• Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
• Contribute to the development and enforcement of IT policies and procedures

Qualifications and Experience:

• Associate's degree in a technology-related field
• Minimum 2 years of working in or with a support desk and desktop support experience       
• Excellent strategic and business mindset
• Passion for helping and supporting customers and employees
• Proven ability to troubleshoot hardware, software, and network-related issues

Hours: Monday - Friday with a rotating on-call schedule

What We Offer:

• Health, Dental, Life, and Vision Insurance 
• PTO 
• 401(k) w/ match
• Profit Sharing Incentive Bonus
• Fun Committee
• Paid Training/Educational Assistance
• THE PEOPLE!