Senior Supportive Services Specialist - HRC

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: Senior Supportive Services Specialist

What You'll Do: You'll work directly with the Team Lead to oversee supportive services for our clients: low income and disabled adults who may be experiencing homelessness and repeated incarcerations. You'll provide guidance related to service delivery, documentation, regulatory compliance, caseload management. Provide case management expertise on assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination. Mentor and train supportive services staff as needed. Assist in outreach/engagement activities with clients, families, community providers, landlords and medical personnel. Advocate for clients in court, testify on behalf of the client and/or services, and collaborate with law enforcement, public defenders, DSS and departments of corrections. Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

What We Offer: A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

What You'll Bring to SupportWorks:

• A Bachelor's degree in human services and one+ year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorders, and/or history of homelessness and incarcerations; OR a Bachelor's degree in an area other than human services and five+ years case management experience in the field


• 1+ year experience supervising a team, plus project management experience


• Knowledge of homeless and offender population and appropriate community resources, especially entitlement and housing resources


• SOAR certification and experience strongly preferred, and CPR/First Aid Certification


• Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts


• Excellent computer skills including use of Microsoft Office Word and Excel


• Prior experience in a human services environment supported by grants; knowledge of electronic health records/data management and Medicaid billing helpful


• Valid VA Driver's license and reliable transportation - you'll travel approximately 10% of the time

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.