Senior System Analyst, Policy Admin

Company Description:

Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we’re in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection. A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida.  For more information, please visit www.aspida.com or follow them on LinkedIn.  

Who We Are:

Sometimes, a group of people come together and create something amazing. They don’t let egos get in the way. They don’t settle for the status quo, and they don’t complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That’s the culture, the moxie, and the story of Aspida.

Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that’s why we’re doing things differently than everyone else in our industry. We’re dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers.

What We Are Looking For:

The Senior System Analyst will serve as a subject matter expert in defining, analyzing, and validating processes within the Policy Administration System (FAST). They will be responsible for creating detailed system requirement tickets and collaborating with developers, testers, and business stakeholders to ensure successful execution across all phases of the software development lifecycle (SDLC). The Application Services team supports the Policy Administration platform along with other configurable systems, including customer relationship management, data transport, and document generation services.

A successful candidate will be a strong communicator who takes full ownership of their responsibilities and consistently drives tasks to completion. They will collaborate closely with business users, product owners, developers, testers, and deployment teams to provide comprehensive system support. This includes analyzing and reproducing technical issues, evaluating upcoming changes, and offering well-informed recommendations to support product launches.

The role demands prior experience as a Business Systems Analyst or a similar position within an IT function, along with proven expertise in the insurance domain. Familiarity with Policy Administration Systems and insurance products—particularly annuities—is highly preferred. This role reports to the Sr. Manager Admin and is required to be onsite 3 days a week at our Durham, NC headquarters.  

What You Will Do:

• Analyze insurance system components, recommend modernization strategies, and implement improvements.
• Conduct requirement analysis for annuity product changes, and coordinate with application configurator to design and develop insurance products for Aspida.
• Collaborate with the application vendor to identify required changes and document/design the implementation plan.
• Analyze data feeds, diagnose the root cause of issues, and resolve problems related to application data.
• Work closely with application developers and product owners across teams to implement product solutions.
• Serve as the expert and primary point of contact for production issues impacting your system(s).
• Perform defect analysis and propose system enhancements.
• Maintain high-quality documentation.
• Assist in functional testing of production systems to answer queries from end users.
• Create training materials (SOPs) and assist end users with new functionality.
• Create process flows and for business procedures and assess potential enhancements.
• Maintain high quality documentation for system updates.

What We Provide:

• Salaried, DOE
• Long-Term Incentive Plan
• Full-Time
• Full Benefits Package Available

What We Believe:

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

What We Require:

• Bachelor’s degree with major coursework in computer information systems and technologies 
• 6+ years of progressive experience in system and data analysis, and understanding of database and application components, including web services.
• 2+ years of experience with an insurance administrative platform
• Experience in translating business requirements into technical solutions
• Critical thinking and decision making in uncertainty
• Strong verbal and written communications.
• Strong interpersonal relations, management, and supervisory skills. 
• Strong background in the support of applications used in the insurance domain.
• Ability to thrive under pressure and manage concurrent and conflicting priorities and deadlines. 
• Organize, prioritize, and track tasks, requests, and projects effectively.
• Establish, maintain, and foster positive, productive relationships