Senior System Tester

ESI is seeking a Senior System Tester to support one of our customers.

Duties & Responsibilities 

Provide day-to-day application support to business applications, off-the-shelf, custom, thick client, web, and mobile applications. 

This position will collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks. 

This position also supports and improves business processes, application use, and the development of performance metrics.

Timely resolution of user requests and technology issues.

Training of employees on application use, functionality, data quality and reporting and help them resolve application issues.

Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure.  Build and create a knowledge base; ensure other IT team members are informed and educated. 

Management of relationship business partners, internal and external technology partners, and vendors.

Analysis and implementation of best practice business processes aligned with the correct technology and tools.

Monitor routine and critical processes and workflows and proactively identify problem trends.

Qualifications 

Bachelor's Degree or higher with six (6) or more years of experience, at least three (3) of which would be in projects of similar size and complexity.

Works as part of a team of developers, architects, business managers and systems administrators reporting to a team lead or could be a team lead.

May supervise teams.