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Senior Systems Administrator

icon building Company : Aureon
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Job Description - Senior Systems Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:



  • Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services

  • Setup, configure, and troubleshoot complex server environments

  • Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities

  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support

  • Administration of systems and servers related to your position to ensure availability of services to authorized users

  • Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control

  • Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership

  • Adopting and learning new technologies to better support our MSP environment

  • Provide remote and onsite support to clients, ensuring high satisfaction and clear communication

  • Communicate directly with clients regarding support requests and informational inquiries.

  • Perform high level technology assessments

  • Assume additional duties as defined by supervisor and executive management

  • Create and maintain technical documentation for processes, configurations, and platform ownership


EDUCATION, TRAINING, AND EXPERIENCE:


Required



  • Minimum seven years of professional experience in a computer or systems related field


Preferred



  • Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list. Relevant certifications such as CompTIA A+, Network+, Security+

  • MSP or multi-tenant support experience

  • Bachelor’s Degree from accredited university in a related field or equivalent experience

  • DNS, SSL/TLS Certificate Experience is a plus


REQUIRED SKILLS:



  • Effective analytical and critical thinking skills

  • Ability to organize and simplify technical information

  • Exceptional time management and organizational skills

  • Superior internal & external facing, written, and oral communication skills with both clients & colleagues

  • Knowledge of a wide variety of hardware, software, and communication technologies


TOOLS, EQUIPMENT, AND SOFTWARE:



  • Proficiency with Windows PCs, Mac’s, Microsoft Office, and Outlook

  • Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals

  • Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove)

  • Familiarity with FortiGate network equipment preferred

  • Knowledge and use of a wide variety of hardware, software, and communication technologies


WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:



  • Indoor work primarily in office environment, both company and customer

  • Frequent utilization of manual dexterity and visualizing of computer screen

  • Occasional bending, carrying, squatting, twisting, and lifting 60 pounds independently

  • Occasional travel by vehicle

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