Senior Systems Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services


• Setup, configure, and troubleshoot complex server environments


• Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities


• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support


• Administration of systems and servers related to your position to ensure availability of services to authorized users


• Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control


• Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership


• Adopting and learning new technologies to better support our MSP environment


• Provide remote and onsite support to clients, ensuring high satisfaction and clear communication


• Communicate directly with clients regarding support requests and informational inquiries.


• Perform high level technology assessments


• Assume additional duties as defined by supervisor and executive management


• Create and maintain technical documentation for processes, configurations, and platform ownership

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Minimum seven years of professional experience in a computer or systems related field

Preferred

• Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list. Relevant certifications such as CompTIA A+, Network+, Security+


• MSP or multi-tenant support experience


• Bachelor’s Degree from accredited university in a related field or equivalent experience


• DNS, SSL/TLS Certificate Experience is a plus

REQUIRED SKILLS:

• Effective analytical and critical thinking skills


• Ability to organize and simplify technical information


• Exceptional time management and organizational skills


• Superior internal & external facing, written, and oral communication skills with both clients & colleagues


• Knowledge of a wide variety of hardware, software, and communication technologies

TOOLS, EQUIPMENT, AND SOFTWARE:

• Proficiency with Windows PCs, Mac’s, Microsoft Office, and Outlook


• Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals


• Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove)


• Familiarity with FortiGate network equipment preferred


• Knowledge and use of a wide variety of hardware, software, and communication technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in office environment, both company and customer


• Frequent utilization of manual dexterity and visualizing of computer screen


• Occasional bending, carrying, squatting, twisting, and lifting 60 pounds independently


• Occasional travel by vehicle