Senior Systems Analyst

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.


• Deliver advanced workstation support.


• Provide advanced customer specific application support.


• Troubleshoot advanced network connectivity and devices/user connectivity.


• Administer incident response system reboots.


• Perform basic OS support.


• Utilize basic Azure support skills.


• Provide second level triage virtual server support to reestablish functionality.


• Driven to follow all SOP to resolve all technical issues.


• Administer advanced Active Directory support.


• Perform advanced ITIL security to provide basic printing and connectivity support.


• Deliver scripted application support.


• TCP/IP troubleshooting abilities


• Able to perform advanced VPN connectivity issues and password resets.


• Advanced end-user email support.


• Utilize basic scripting knowledge.


• Perform root cause analysis.


• Provide more standardized triage SOPs for System Analysts.

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*Knowledge, Skills, and Abilities:*

• Advanced knowledge of Microsoft 365 applications.


• Advanced knowledge of command line.


• Understanding of advanced technical triage methodologies.


• Intermediate TCP/IP understanding.


• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.


• Ability to effectively set expectations regarding delivery of service.


• Strengthen customer relationships by providing exemplary customer service.


• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.


• Adherence to ticketing methodologies regarding documentation, process, and workflow.


• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.


• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.


• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

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*Preferred Education, Experience, and Certifications:*

• Prior MSP support desk experience, highly encouraged.


• A+ certification.


• Network+ certification.


• Server+ certification.


• Microsoft 365 certification.


• Azure support.


• VMware knowledge.

• Superior reading, writing, and communication skills.

• Intermediate knowledge of network concepts, devices, and best practices.

*Work Schedule:*
This role will work a scheduled shift of 9AM-6PM MST. 

Physical Demands:
Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation:

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses. 

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance