Senior Systems and Support Engineer

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a Senior Systems and Support Engineer  in our   IT Systems & Support Department.

At Poa, we pride ourselves on being a values-driven company, and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in details, Care about each other and Tujienjoy kazini.

Overall Responsibility:

Responsible for the design and implementation of networked computer systems. To plan, install and configure the hardware and software used in a computer network and provide ongoing maintenance and technical support to users.  

Location:

Nairobi.

Role Responsibilities:                                                           

1. Manage and administer Windows/Linux servers, databases, and core applications.


2. Monitor and maintain the health of all core systems, servers and applications.


3. Respond to and resolve escalations during assigned shifts.
   


4. Support with network/system outages escalations to service providers and tracking of updates.
   


5. Troubleshoot and resolve incidents affecting service availability or performance.
   


6. Coordinate resolution efforts with internal software developers, network engineers, and external vendors.
   


7. Recommend and implement improvements to increase system performance, resilience, and efficiency.
   


8. Participate in the evaluation and rollout of new tools, systems, or upgrades.
   


9. Mentor and guide junior engineers in troubleshooting and best practices.

Academic Qualifications:

Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline.

Key Competencies required for the role:

1. Experience as a Senior and Network Administrator with at least 5 years experience.
   


2. At least 2-3 years experience in Software development preferably in PHP framework.


3. Linux / UNIX administration.


4. Database Administration (MySQL,SQLite, Postgres).
   


5. Experience in developing under the following languages and frameworks: PHP, Drupal, JavaScript, HTML/CSS, Wordpress, Twig, REST and JSON.


6. Advanced networking (firewalls, routers, IP management).
   
   

What’s In It for You? 

1. A competitive monthly salary.


2. Additional company benefits: Medical cover, airtime allowance, home internet allowance and an annual training allowance.


3. Career growth opportunities in a rapidly expanding company.


4. Exciting work environment and culture with a dynamic, supportive team.                            

                                         "We encourage Women and Persons with Disability (PWD) to apply"