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Senior Systems Engineer (Remote)

icon building Company : My IT Crew
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - Senior Systems Engineer (Remote)

This position is fully remote anywhere in the United States.


 


Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….



My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.



  • Our clients love us and our satisfaction surveys show it at a consistent 97%

  • We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support

  • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!

  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.



We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team. 



Senior Systems Engineer Duties and Responsibilities



  • Be Fanatically awesome all the time!

  • Be an active advocate for customer satisfaction

  • Provide technical excellence t for systems, software, and hardware

  • Document/Update internal Kb’s, SOP’s, Wiki’s

  • Ask educated questions and listen to customers to determine the root cause of issues

  • Work through the problem-solving process with customers, empowering them to do the same in the future

  • Participate in training incoming staff

  • Report significant and recurring issues

  • Participate in the After Hours Escalation on-call rotation



Senior Systems Engineer Requirements and Qualifications



  • Proven experience as a senior technical engineer, preferably in an MSP Environment

  • Ability to diagnose and resolve advanced issues

  • Excellent communication skills

  • Keen attention to detail, the memory of patterns, and interest in problem-solving

  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics

  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent

  • Advanced skills in the management of Active Directory Domain environments

  • Proficient in networking, for both on-premise and cloud-based networks. 

  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments


 

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