Senior Systems Engineer (Remote)

Resp & QualificationsPURPOSE:This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at CareFirst. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve.This role will require shift work. The CareFirst Technology Operation Center covers a 24/7 operation, and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can be performed fully remote.ESSENTIAL FUNCTIONS: Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools. Support a 24x7 system monitoring service to proactively identify and assess problems. Provide oversight, coordination, and visibility for critical business processes. Perform system health checks. Identify, investigate, verify, report, communicate, and escalate critical events. Review device logs documentation and analysis. Develop runbooks for repeatable processes. Will follow basic triage steps, monitor production systems, and assure their high availability. Facilitate and coordinate the necessary IT response to system problems. Provide event management and problem management support to service owners and IT managers. Coordinate and facilitate conference bridges as part of even management. Author reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. Communicate to stakeholders; support and facilitate open communication between all stakeholders.SUPERVISORY RESPONSIBILITY:Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.QUALIFICATIONS:Education Level: Bachelors Degree in Information Technology or Computer Science OR in lieu of a Bachelors degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Experience: 5 years software, hardware and/or systems engineering related experience.Preferred Qualifications:3+ years IT experience and understanding of performance monitoring tools. 3+ years Dynatrace monitoring experience.2+ years operating in a command center in an Event Monitoring/Event Management role.Ability to assess and monitoring events and respond or escalate accordingly.3+ years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools.Process engineering or process management experience.Experience working in a ServiceNow environment.Knowledge, Skills and Abilities (KSAs)Ability to collaborate to solve technical problems across teams.Excellent communication skills both written and verbal.Licenses/Certifications: ITIL Foundations v3 within 180 Days Preferred.Salary Range: $94,392 - $187,473Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidates work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each cases facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).DepartmentPerformance and Monitoring ManEqual Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Where To ApplyPlease visit our website to apply: www.carefirst.com/careersFederal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in USMust be eligible to work in the U.S. without Sponsorship.#LI-LD1PDN-9c480a12-db7a-45a0-a132-c83eeedf5358