Senior Systems Operations Specialist

Description

• 100% Cloud Azure Environment
• Collaborate with architects, network engineers and security specialists to test and deploy power platform updates. 
• Provide end-to-end service support for Microsoft 365 Power Platform and Dynamics365.
• Manage the change control management process of future changes, releases, updates and enhancements of the Dynamics365 environments.
• Design and configure Power Platform DLP policies.
• Power Platform environment life cycle management
• Manage Power BI environment and workspaces.
• Participate in service delivery initiatives needed to improve the availability, security, and performance of the managed services. 
• Lead or participate in troubleshooting complex incidents with other infrastructure teams. 
• Participate in the adherence, planning, and analysis of the operational budget for managed services. 
• Assist in developing and maintaining standard operating procedures and run books for managed services. 
• Communicate with the customer to keeping them informed of operational status, progress on agreed deliverables, and notifying them of impending changes or agreed outages.

Requirements

• Ability to attain DHS EOD
• BA + 10 years’ applicable experience, AA + 12 years’ applicable experience or 16 years’ experience
• 5 or more years of relevant experience in supporting Power Platform 
• A full understanding of Power Automate 
• Strong Communication Skills – be able to express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. 

Preferred or desired qualification:

• MS Certification

Experience with:

• Packaging – PSADT or related experience
• AVD – Nerdio or other management experience
• PowerShell 
• Windows Defender Access Control – big plus
• Autopilot and pre-provisioning
• Intune