Senior Talent Partner

• Employee Relations 
• Serve as a trusted advisor and strategic partner to leaders and employees on employee relations matters, performance management, and workplace concerns.
• Manage and resolve employee relations issues, including investigations, conflict resolution, disciplinary actions, and corrective action processes, ensuring fair and consistent outcomes.
• Provide guidance and training opportunities to people managers on coaching, feedback, documentation, and progressive discipline best practices.
• Ensure consistent application and interpretation of company policies, procedures, and employment laws across locations.
• Maintain accurate documentation and records related to employee relations cases while ensuring confidentiality and compliance.


Policy and Compliance
• Communicate, implement, and ensure consistent application of company policies and procedures in compliance with federal, state, and local employment laws.
• Lead the communication, implementation, and consistent application of company policies and procedures in compliance with federal, state, and local employment laws.
• Partner with leaders to develop, review, and enhance HR policies that align with organizational goals, operational needs, and legal requirements.
• Uphold the highest standards of confidentiality and integrity when managing sensitive employee and organizational information.
• Stay up to date on the latest employment labor laws to ensure there is compliance organization-wide.


Performance Management 
• Coach and support operations leaders and frontline supervisors to drive effective performance management practices aligned with productivity, quality, attendance, and safety standards.
• Coach managers on setting clear performance expectations, delivering real-time feedback, and reinforcing accountability in a fast-paced operational environment.
• Support the full performance management lifecycle for hourly and frontline employees, including goal setting, ongoing check-ins, performance reviews, and corrective action.
• Track and support performance improvement plans via the corrective action processes, ensuring consistency, fairness, and compliance with company policies and labor laws.
• Analyze performance trends such as attendance, productivity, and turnover to identify coaching needs and recommend strategic solutions. 


Employee Engagement and Culture
• Partner with leadership to drive employee engagement, retention, and morale through effective communication and employee-focused initiatives. This includes support with any follow ups coming out of company-wide engagement surveys.
• Lead and support change management efforts, including organizational changes and workforce transitions, with a strong emphasis on employee experience.
• Provide a welcoming and supportive onboarding experience to all new full time operations employees, which includes administrating new hire orientation. Help to support Ops leaders with onboarding Agency employees as needed.

Who You Are

• 5+ years of progressive HR experience, with significant experience supporting frontline, hourly workforces.
• Strong background in employee relations and performance management, including conducting investigations and addressing performance, attendance, conduct, and workplace issues in a high-volume environment.
• In-depth knowledge of federal, state, and local employment laws and HR best practices applicable to multi-shift, operational settings.
• Excellent communication, presentation, coaching, mediation, and conflict-resolution skills, with the ability to influence and support frontline leaders.
• Proven ability to manage sensitive and confidential information with discretion and professionalism.
• Strong analytical, organizational, strategic, and problem-solving skills, with the ability to make sound decisions in fast-paced environments.
• Ability to prioritize and manage multiple employee issues, operational needs, and deadlines simultaneously.
• Passion for driving employee performance, engagement, and retention in support of operational and business goals.
• Collaborative, approachable, and hands-on mindset, with a positive attitude and the ability to build trust on the floor.
• Experience using HRIS systems (Paylocity), time and attendance tools, and collaboration platforms such as Slack, Google Workspace, or Microsoft Office
• Demonstrated ability to work effectively with diverse frontline teams and foster an inclusive, respectful workplace.
• Bilingual in English and Spanish (required)


Preferred Qualifications
• HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP
• Bachelor’s degree


You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Perks & Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment 
• Generous paid time off 
• One Medical and Wellhub (Gympass) membership
• Free snacks & beverages
• Paid company-recognized holidays aligning with our holiday pay policy
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Bi-annual compensation review process