Responsibilities

We are looking for an exceptional Senior Technical Instructor to join our growing team. In this role, you will also be responsible to:

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  Create, execute, and operationalize instructor-led training (virtual/in-person) for customers and partners. 

  
  


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  Design, build, and operationalize program capabilities, frameworks and metrics. 

  
  


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  Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs. 

  
  


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  Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes. 

  
  


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  Maintain and update training materials in response to product updates and changes. 

  
  


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  Develop advanced instructor-led training materials. 

  
  


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  Recommend improvements to Workato’s education services. 

  
  


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  Stay up to date with industry tools and technologies to improve the virtual and in-person training experience. 

  
  


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  Work with cross-functional teams to deliver a comprehensive suite of instructor-led events, targeting different customer personas and skill-levels.

  
  


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  Adapt training delivery methods to accommodate various personas. Assess student practical exercises. 

  
  


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  Track and analyze key performance indicators (KPIs) such as surveys, Instructor Utilization, registration to participation, passed exams, and testimonials.  

  
  


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  Telecommute from any U.S. location. 

  
  


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  Travel anywhere in the U.S. every few months 1-5 days at a time. May travel to various, unanticipated worksites throughout the U.S. 

  
  

Requirements

Minimum Requirements:

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  Bachelor’s degree, or foreign equivalent, in n Computer Information Systems, Engineering, or related field plus five (5) years of progressively responsible experience in job offered or as a Solutions Consultant, Automation Consultant or related occupation.

  
  

Special Skill Requirements:

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  Experience communicating with Technical and Business stakeholders

  
  


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  Experience working in an iPaaS/SaaS organization

  
  


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  Experience documenting business processes and applying technology to optimize and automate these processes

  
  


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  Understanding of operating models, SDLC, security, and governance in large enterprises

  
  


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  Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases, etc. Any suitable combination of education, training and/or experience is acceptable. 

  
  

For California applicants, the pay for this role begins at $129, 210.00 plus variable, benefits, perks and equity.

(REQ ID: 2080)

Req.# 24-150951

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