Senior Technical Product Support Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Senior Technical Product Specialist            

Location:        Richmond, VA            

What we are looking for:

We are looking for a Senior Technical Product Specialist to be responsible for supporting the Sales team in the promotion and sale of the Hillphoenix Case brand and products. The Technical Product Specialist will serve as a “go-to” resource for information and questions regarding application and design options for Case products, and by satisfying customer needs and demonstrating expertise in the industrial refrigeration market. The candidate must have excellent communication, customer and interpersonal skills. The individual should have experience in dealing with individuals at multiple levels of the organization. Key to success in the position and the company is to “live” the culture and core values of the Company. 

What you’ll be responsible for in this role:

• Provide a “Go-To” resource for all Hillphoenix products with a focus on Case products, design options and their application to support both an internal and external knowledge resource. 


• Be a team player with good communication skills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected result. 


• Sales Category Support & Training: Defining the necessary information to insure complete support of all sales efforts in relation to a category, working with Learning Center to insure best in class training. Lead New Customer Requests meetings and work with engineering/PM to determine ability to customize a unit for a specific project and potential new trends in the market. Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product. Review bids (RFPs) to select CAS products that most closely meet bid requirements and note any exceptions, complete required bid documents and work with Inside Sales on bid quotes for specified products. 


• Support Strategic Planning & Target account support for the introduction of new products and their application for with product position for increasing market share and margins.  


• Market Trends/Data Mining: Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market. 


• Product Marketing: clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network. 

What are the basic qualifications?

• Bachelor's degree in Engineering, Business Administration or a related field.


• Minimum of 5 years of progressive experience and responsibilities in technical product specification and experience in a commercial refrigeration environment. 

What are the preferred qualifications?

• Leadership: a demonstrated ability to lead people and get results through others. 


• Planning: an ability to develop and execute effective action plans to achieve results. 


• Quality orientation and attention to detail. 


• Demonstrated ability to analyze problems drive to sustainable resolution. 


• Effective interpersonal skills, with the ability to establish and maintain effective working relationships with individuals at all levels within the organization. 


• Ability to effectively utilize Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications. 


• Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment. 

To be a great fit for this role:

• Requires strong product knowledge of Hillphoenix products with a focus on the Case product portfolio. 


• Basic understanding of refrigeration and construction requirements for intended applications. 


• Willing to travel as needed to attend required meetings, customer visits, etc. 


• Effective problem-solving capability. 


• Demonstrated ability to work and communicate effectively with customers and others across all levels and functions of the business. 


• Individuals must collaborate and establish strong working relationships with customers, contractors, field service, industry peers and others as needed.  

Mental – Requires a relatively high degree of concentration intermittently; periods of mental effort and concentration followed by other aspects of the job with lesser concentration and attention requirements. 

Physical – Requires walking/standing approximately 30%, sitting approximately 60% and lifting up to 30 lbs.; involves occasional stooping, forward bending and crouching approximately 10% of time. 

Manual Dexterity – Requires use of hands to operate computers, copy machines, other general office, tools and equipment, and to record written information. 

Audible Demands – Requires ability to communicate via verbal instructions and to communicate with outside sources and internal departments in person and via telephone. 

Visual – Requires the ability to read written instructions, correspondence and other documentation as well as operate office equipment such as computers and printers. 

Environmental – Requires capability of performing essential job functions in sales, industrial refrigeration and supermarket environments. 

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit


• Winning Through Customers


• Respects and Values People


• Expectations for Results


• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision


• 401k Retirement Plan


• Flexible Spending


• Paid Holidays

#SWE

#LI-JW2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.