Senior Technician (Configuration Management)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

This post pertains to the lifecycle planning, control and management of the assets of an organisation; this may include documentation, software and service assets, and information relating to those assets and their relationships. This involves identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data, as well as required information related to storage, access, service relationships, versions, problem reporting and change control of CIs.

Risk management

• Undertakes basic risk management activities.


• Maintains documentation of risks, threats, vulnerabilities and mitigation actions.

Development and implementation/Data and analytics

• Develop models and diagrams to represent and communicate data requirements and data assets


• Applies standard data modelling and design techniques based upon a detailed understanding of requirements.


• Establishes, modifies and maintains data structures and associated components.


• Communicates the details of data structures and associated components to others using the data structures and associated components.

Development and operation/Technology management

• Plans, Identifies, Controls, accounts for and audits of configuration items (Cis) and their interrelationships.


• Applies tools, techniques and processes to track, log and correct information related to configuration items.


• Verifies and approves changes ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.


• Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.


• Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Change control

• Develops, documents and implements changes based on requests for change.


• Applies change control procedures.


• Applies tools, techniques and processes to manage and report on change requests.

Configuration sustainability

• Assists in supporting the full life cycle of assets from acquisition, operation, maintenance and disposal.


• Applies tools, techniques and processes to create and maintain an accurate asset register.


• Produces reports and analysis to support asset management activities and aid decision-making.

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.


• Participates in analyzing the risks, costs and benefits of proposed

IT service changes.

• Documents the procedures and changes made in IT service

Essential Skills and Experience

• 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.

Certifications:

• ITIL Foundation Certification

Education

• Higher vocational training in a relevant discipline with 3 years post- related experience, or a secondary educational qualification with 5 years post-related experience.

Working Location

• Norfolk, VA, USA

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance