Senior Technology Sales Specialist -Federal

Senior Technology Sales Specialist - Federal  Position Profile

Responsible for retaining and growing sales revenue within an assigned account base while driving new market share growth within the Federal sector.

Key Responsibilities

• Provide product and solution information to customers within an assigned territory.


• Conduct business analyses of customer communication needs and develop customized demonstrations, proposals, and value-driven solutions that exceed customer expectations.


• Generate new business opportunities and retain existing accounts through a consultative sales approach focused on Federal Department of Defense (DoD) and civilian organizations.


• Coordinate and oversee the post-sale delivery and implementation of Ricoh solutions at customer locations.


• Serve as the primary point of contact for all sales-related documentation and administrative requirements.


• Proactively develop new customer relationships, review leads, participate in customer planning discussions, and deliver solution proposals aligned with sales management objectives.


• Partner with customers on strategic planning initiatives and identify, evaluate, and address potential risks within existing accounts.


• Consistently meet or exceed revenue and gross profit targets.


• Coordinate cross-functional sales activities and manage team collaboration throughout the sales process.


• Represent Ricoh and promote company products and services during customer meetings and industry events.


• Maintain accurate account activity records within the company CRM system.


• Identify key decision-makers and conduct strategic account management activities.


• Serve as the primary customer contact and advocate.


• Perform other duties as assigned.

Qualifications Education and Experience

• Bachelor's degree or equivalent related experience required.


• Minimum of five (5) years of successful business-to-business (B2B) sales experience.


• At least two (2) years of sales experience supporting Federal Department of Defense (DoD) and civilian organizations.

Knowledge, Skills, and Abilities

• Strong knowledge of sales methodologies and processes within a matrixed organization serving Federal customers.


• Demonstrated experience working with Federal Department of Defense and civilian agencies.


• Exceptional negotiation, presentation, written, and verbal communication skills.


• Strong interpersonal, organizational, time-management, and self-motivation skills.


• Proven business acumen and leadership capabilities.


• Ability to lead or collaborate effectively with diverse teams to develop and execute account strategies.


• Extensive knowledge of industry products, solutions, and services.


• Proven ability to build and maintain strategic relationships across multiple business functions and customer organizations.


• Strong analytical skills with the ability to evaluate complex data, identify issues, and recommend solutions.


• Proficiency with Microsoft Office Suite and other business applications.

Working Conditions

• Primarily office-based work environment with standard lighting, ventilation, temperature, and noise levels.


• Position is largely sedentary but may require occasional standing, walking, bending, reaching, and lifting or carrying items weighing up to 10 pounds.


• Requires regular use of standard office equipment, including computers, keyboards, calculators, and other business tools.


• Frequent travel to customer locations is required. Customer sites may not be accessible via public transportation.

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