Senior Teller

JOB SUMMARY

As a Senior Teller, you'll process advanced banking transactions, resolve complex issues, provide top-tier customer service and support the retail team. Train new tellers on banking procedures and regulations, systems and compliance policies. You will serve as a leader and technical resource for customers and Bank staff.  This role offers the opportunity to transition into a supervisory position within 1-2 years based on performance. 

KEY PERFORMANCE INDICATORS (KPI) Specific KPI’s Critical to the success of the position: 

1. Customer Service: Provide exceptional support to customers, vendors and Bank staff. 
2. Accuracy: Maintain a balanced cash drawer and process Bank transactions efficiently and accurately. 
3. Compliance: Adherence to all Bank policies, security protocols, and professional codes of conduct.  

ESSENTIAL FUNCTIONS

• Accurately process retail and commercial transactions including: checking and savings deposits, withdrawals, loan payments, bonds, and all other products and services while adhering to all Bank policies and procedures.
• Assist with night depository duties including logging bags, processing deposits, and issuing receipts.
• Knowledge of bank products and services to refer customers to appropriate staff when needed.
• Maintain a balanced cash drawer daily.   
• Efficiently and accurately process batch transactions through the branch capture system. 
• Establish and maintain high quality customer relations. 
• Manage cash vault, verifying large deposits, and daily balancing. Prepare currency/coin for shipment to the Federal Reserve. 
• Inventory and audit cardstock for cashier checks, money orders and gift cards. 
• Train and serve as a resource and mentor to less experienced tellers.
• Assist Teller Supervisor with daily operations as needed.
• Other duties as assigned. 

QUALIFICATIONS

• High school diploma (or GED) required; associate degree in finance or business a plus. 
• Extensive experience (2+ years) of teller or related banking experience. 
• Exceptional cash handling skills, proficiency in banking software, strong leadership skills and deep knowledge of banking regulations. 
• Strong math, computer, interpersonal and communication skills. Ability to problem-solve, multi-task and prioritize. 
• Supervisory experience a plus.

ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS

• Ability to sit and/or stand for extended periods of time in an office setting. 
• Bending, lifting and carrying up to 25 lbs. 
• Good organizational and time management skills. 
• Effective verbal and written communication skills including use of phone, computer, speaking, listening, and presenting.
• Computer literacy.