Senior Total Product Support Engineer- ALD

We are seeking a Senior Total Product Support (TPS) Engineer to join our ALD (Atomic Layer Deposition) team in Phoenix, AZ. This role is ideal for a hands-on, system-level expert with deep experience in ALD equipment who thrives in a fast-paced, collaborative environment focused on new product development and customer success. ALD equipment experience is required.

Responsibilities:

• Serve as the system-level expert for new ALD products under development


• Collaborate cross-functionally with Hardware, Electrical, Controls, Process, and Software Engineering teams to ensure robust product design and support readiness


• Provide critical input during the design phase to ensure alignment with customer requirements, including design for serviceability and manufacturability, and preventive maintenance tasks


• Lead the first build and test of new products in the development lab, offering real-time feedback and driving resolution of issues


• Develop service procedures and document best known methods for maintenance and troubleshooting


• Own and manage First-in-Fab (Alpha/Beta) customer shipments, including fab readiness, installation, startup, and production qualification


• Report and analyze field issues for new products, ensuring timely resolution and continuous improvement


• Act as the primary technical liaison for customer issues during Alpha and Beta phases


• Define and manage critical spare parts lists and ensure stocking readiness for product launch

Requirements:

• Bachelor’s or Master’s degree in Mechanical, Chemical, or Electrical Engineering


• 12+ years (BS), 8+ years (MS), or 4+ years (PhD) of relevant experience with ALD equipment


• Strong hands-on experience with hardware and system-level troubleshooting


• Demonstrated ability to work independently and cross-functionally in a global environment


• High motivation, curiosity, and a passion for learning and innovation


• Experience or interest in Arduino or similar prototyping platforms is a plus


• Ability to travel domestically and internationally between 25–75%