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Senior Total Product Support Engineer- ALD

icon building Company : Asm
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Job Description - Senior Total Product Support Engineer- ALD

We are seeking a Senior Total Product Support (TPS) Engineer to join our ALD (Atomic Layer Deposition) team in Phoenix, AZ. This role is ideal for a hands-on, system-level expert with deep experience in ALD equipment who thrives in a fast-paced, collaborative environment focused on new product development and customer success. ALD equipment experience is required.


Responsibilities:



  • Serve as the system-level expert for new ALD products under development

  • Collaborate cross-functionally with Hardware, Electrical, Controls, Process, and Software Engineering teams to ensure robust product design and support readiness

  • Provide critical input during the design phase to ensure alignment with customer requirements, including design for serviceability and manufacturability, and preventive maintenance tasks

  • Lead the first build and test of new products in the development lab, offering real-time feedback and driving resolution of issues

  • Develop service procedures and document best known methods for maintenance and troubleshooting

  • Own and manage First-in-Fab (Alpha/Beta) customer shipments, including fab readiness, installation, startup, and production qualification

  • Report and analyze field issues for new products, ensuring timely resolution and continuous improvement

  • Act as the primary technical liaison for customer issues during Alpha and Beta phases

  • Define and manage critical spare parts lists and ensure stocking readiness for product launch


Requirements:



  • Bachelor’s or Master’s degree in Mechanical, Chemical, or Electrical Engineering

  • 12+ years (BS), 8+ years (MS), or 4+ years (PhD) of relevant experience with ALD equipment

  • Strong hands-on experience with hardware and system-level troubleshooting

  • Demonstrated ability to work independently and cross-functionally in a global environment

  • High motivation, curiosity, and a passion for learning and innovation

  • Experience or interest in Arduino or similar prototyping platforms is a plus

  • Ability to travel domestically and internationally between 25–75%


 

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