Senior Travel Reservation Business Analyst

We are RightRez. 

Since 2003, we have been a pioneer in air fulfillment and reservation management technology for some of the largest providers of retail travel. Carnival Cruise Lines, Disney, EF, Tauck, and many more depend on us to help create lifetime experiences for vacationers all over the world. Our passionate and dedicated team values creating fantastic technology that wows our customers. If you share our values, and think you have the Right passion, check us out!

Our technology team is the heart and soul of our company: constantly creating, testing, learning, and iterating to meet the needs of our customers. Our analysts are the heart and soul of the team.  If you thrive in a fast-paced, idea driven environment, you’re in the Right place. 

Why this is the Right job? 

A small company with big ideas, RightRez has been a technology innovator in the dynamic travel industry for over 20 years.  As a member of a lively, close-knit team, you will create industry leading technology surrounded by passionate architects, product managers, industry experts and like-minded analysts.  This role will be responsible for the design, development, testing, and deployment of air travel focused shopping and reservation management solutions.

In this role you will get to:     

• As an integral member of our Product Management Team, you will work closely with our Product Engineering and Quality Assurance Teams to develop feature and technical requirements.
• Apply knowledge and skills in analysis, business processes, project methodologies, requirement definitions, and testing to solve a range of travel automation problems.
• Conduct business process modeling including GDS integration research and concept testing.
• Work with clients to define solution success and identify automation gaps resulting in cost savings.
• Partner with other technology team members to provide advice or solutions.
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for opportunities to do things better.
• Estimate effort, value, and timelines for solutions.
• Establish or follow prioritization processes to drive work timelines to successful completion.
• Express ideas, business and technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis.
• Monitor project risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation.
• Build relationships that last a lifetime.

• 5 plus years of experience in managed travel focused on air operations leveraging one or more of the GDS cores.
• In-depth experience with airline reservation processes and the industry stake holders.
• In-depth experience with one or more GDS platform and Passenger Name Record creation and management.
• Experience with post booking reservation management best practices and Mid-Office Automation Systems.
• Experience with one or more of the GDS API suites for flights and working knowledge of NDC a huge plus!
• Experience or a desire to be more involved in business analysis, process modeling and design.
• Knowledge of software development methodologies and quality assurance processes.
• Skilled in partnering, communication, and negotiation in working with various teams and external partners.
• Ability to analyze large, complex, or vague business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
• Ability to research, create, and document requirements, processes, and technical specifications.
• Ability to take on multiple assignments while maintaining successful outcomes.
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences.
• Detail oriented with a need for solving complex problems.