Senior Treasury Relationship Manager

JOB SUMMARY:

The position of Senior Treasury Relationship Manager (STRM) is responsible for developing new Treasury Management business, expanding existing client relationships, and providing consultative Treasury Management solutions and services to prospective and existing clients. This role reports to the Treasury Sales Manager and works in close coordination with Relationship Managers, Branch Banking personnel, Treasury Operations, Compliance, Deposit Operations, and other internal partners to support revenue growth, client retention, and operational integrity. The STRM is expected to exercise sound business judgment, maintain a strong working knowledge of applicable banking laws, regulations, and internal policies, and ensure that sales, onboarding, servicing, and documentation practices are completed accurately, timely, and in accordance with established procedures. The role includes preparing sales presentations, recommending appropriate treasury solutions, supporting implementation readiness, escalating client service or operational issues through appropriate channels, and maintaining complete and accurate records of client activity, proposals, approvals, and required documentation. The STRM will also assist with the development of new services, sales strategies, and related marketing initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all phases of the Treasury Management sales cycle, including prospecting, qualification, needs assessment, solution design, proposal development, pricing coordination, closing, and transition to implementation.
• Develop and maintain an active pipeline of prospective Treasury Management clients through independent business development efforts, internal referrals, and coordinated calling strategies with Relationship Managers, Business Development Officers, and other sales partners.
• Call independently or jointly on customers and prospects within the assigned territory, with particular attention to clients with complex treasury, liquidity, payment, fraud mitigation, or multi-entity operating needs.
• Design client-focused Treasury Management solutions and provide consultative guidance regarding cash flow, collections, payments, online banking, fraud prevention tools, and related treasury services.
• Prepare sales presentations, proposals, pricing pro formas, and supporting materials for prospective and existing clients, and ensure that information provided to clients is accurate, current, and consistent with approved products, pricing, and Bank requirements.
• Retain and grow the assigned portfolio through regular client contact, service reviews, annual relationship reviews for designated accounts, and ongoing identification of additional Treasury Management opportunities.
• Analyze account analysis statements, deposit trends, cash flow patterns, and client usage data to identify service needs, profitability considerations, and opportunities for product alignment.
• Partner with commercial lenders, branch personnel, Treasury Operations, Deposit Operations, Compliance, and other internal stakeholders to support client onboarding, service delivery, issue resolution, and ongoing relationship management.
• Prepare, review, and submit contracts, onboarding packages, implementation documentation, and related records in accordance with account opening procedures, account ownership verification requirements, Bank Secrecy Act/Anti-Money Laundering expectations, information security protocols, applicable regulations, and internal policies.
• Maintain complete, accurate, and timely records of client calls, sales activity, proposals, approvals, onboarding status, implementation coordination, exceptions, and follow-up items in designated Bank systems and files in accordance with recordkeeping requirements.
• Promptly escalate customer complaints, fraud concerns, operational issues, documentation deficiencies, exceptions, suspected policy violations, or other incidents to the Treasury Sales Manager and/or appropriate internal partners in accordance with Bank reporting and incident response procedures, and assist with timely follow-up and resolution.
• Serve as an internal resource on Treasury Management products and services by providing training, presentations, and guidance to business partners, and by supporting consistent understanding of Treasury Management capabilities, controls, and procedures.
• Assist Treasury Operations with customer setups, implementations, user training, and post-implementation support, as needed, to help ensure an accurate and compliant client experience.
• Support fellow Treasury Relationship Managers and other Bank officers, as needed, on referrals, proposals, presentations, and client service matters.
• Meet or exceed established sales, deposit growth, and relationship management goals while performing duties in a manner consistent with the Bank’s compliance, risk management, and audit standards.

REQUIRED SKILLS AND ABILITIES:

• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and other business software used for sales management, reporting, client documentation, and presentations.
• Ability to learn and effectively use Bank systems, Treasury Management platforms, customer relationship management tools, and other business applications.
• Strong interpersonal, client relationship, and consultative sales skills, with the ability to build credibility and work effectively with internal and external stakeholders.
• Strong analytical, problem-solving, and decision-making skills, including the ability to evaluate client needs, identify risks or issues, and recommend appropriate solutions or escalation.
• Effective verbal and written communication skills, including the ability to prepare clear correspondence, presentations, proposals, and documentation for clients, management, and internal partners.
• Strong organizational and time management skills, with the ability to manage multiple priorities, maintain accurate records, and follow through on commitments in a timely manner.
• High attention to detail, sound judgment, and the ability to work independently while exercising discretion and independent judgment consistent with an exempt-level role.
• Working knowledge of applicable state and federal banking regulations, information security requirements, account documentation standards, and internal operational and compliance policies relevant to Treasury Management activities.
• Ability to identify and promptly report operational issues, customer complaints, documentation exceptions, suspicious activity concerns, fraud-related concerns, and other incidents through established Bank channels.
• Extensive knowledge of Treasury Management products, services, implementation considerations, and client service practices, including the ability to explain product features, risks, and procedural requirements to clients and internal partners.

EDUCATION, CERTIFICATIONS, AND WORK EXPERIENCE

• Bachelor’s degree in Business, Finance, Accounting, Marketing, or a related field preferred, or an equivalent combination of education, training, and directly relevant experience.
• Minimum of 5 to 8 years of progressively responsible experience in Treasury Management sales, Treasury services, commercial banking, or a closely related financial services role.
• Related experience should include Treasury Management products and services, client onboarding or implementation coordination, product knowledge, systems proficiency, and experience within a regulated financial services environment.
• Certified Treasury Professional (CTP), Certified Cash Manager (CCM), or similar industry credential preferred.

Work Environment

Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those an employee in this position encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access file cabinets and/or other office machinery.
• Occasionally required to lift objects weighing up to 25 pounds from a lower to a higher position, move objects horizontally from one position to another, bend downward and forward, and extend hands and arms in any direction to access files and other office machinery.
• Consistent use of a computer and other office machinery is required, such as a keyboard, calculator, copy machine, scanner, and printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.