Senior Unified Communications Engineer (Infrastructure)

▶︎ Job Details
・Job Title: Senior Unified Communications Engineer (Infrastructure)
・Client: Financial Services Company through Cinter Technology 
・Working Location: New York, NY
・Working style: Onsite
・Employment Type: Full-time
・Salary: 100-110K / per year 
・Benefit: Full benefits package
・Visa Support: No
・Working Hours: Business hours with off-hours/on-call support as needed
・Language: English

▶︎ Key Responsibilities:

• Design, implement, support, and maintain unified communications infrastructure in a mission-critical financial environment
• Manage and support telephony systems including desk phones, trading turrets, voicemail, voice recording, and video conferencing systems
• Administer and support Cisco Unified Communications Manager (CUCM) and IPC Unigy trading turret systems
• Support voice gateways, SIP trunks, PRIs, FXS/FXO, POTS, and hoot & holler lines
• Ensure maximum system uptime to support real-time trading operations
• Act as the final escalation point for Service Desk on telecom-related issues
• Manage telecom vendors, circuit ordering, provisioning, and inventory tracking
• Lead and manage telecom and UC-related projects from planning through execution
• Create and maintain technical documentation, diagrams, and network designs
• Perform on-site support including rack installation, cabling, and telecom wiring
• Provide off-hours, on-call, and remote support as required
• Travel between New York and New Jersey offices as needed

▶︎ The right candidate will possess:
Strong ownership mindset in supporting mission-critical trading environments
Ability to troubleshoot complex voice and UC issues under pressure
Excellent communication skills to work with business, vendors, and IT teams
Structured and methodical approach to problem solving and testing
Flexibility to support after-hours incidents and urgent trading needs

▶︎ Required Qualifications & Skills:
Bachelor’s degree in Engineering, Computer Science, or equivalent experience
10+ years of experience supporting telephony and unified communications systems
Hands-on experience with Cisco CUCM and IPC Unigy
Strong understanding of VoIP and telephony protocols (SIP, H.323, MGCP, SCCP)
Experience with Cisco IOS (Voice Gateways, switching)
Knowledge of PBX, dial plans, QoS, and voice infrastructure design
Experience supporting leased lines, SIP trunks, PRIs, and telecom provisioning
Familiarity with Linux and Windows operating systems
Basic scripting and automation skills
Experience in financial services or trading environments is highly preferred