Description
Senior Venue Director
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary
The Senior Venue Director is responsible for the successful management of their assigned venue and the venues in their area of responsibility.
Essential Functions
- Effectively manages the set-up of client events to ensure successful outcomes.
- Ensures all set-ups and removals are done according to Company standards.
- Ensures all inventory is in good working order and rental condition and secure from theft or damage.
- Complies with all Company security and safety measures.
- Effectively utilizes personnel resources.
- Keeps up to date on related technology to increase innovation.
- Manages the sales process for maximum capture of business and revenue.
- Build events to maximize client satisfaction and uniqueness in the Company’s services.
- Follows through on all client requests.
- Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
- Manages accurate and timely billing of events and clients.
- Manages accurate and timely submittal of time and attendance records.
- Develops and appraises staff effectively
- Takes corrective action as necessary on a timely basis and in accordance with Company policy.
- Creates an environment of continual improvement and inspired employee morale.
- Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
- Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
- Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.)
- Completing and submitting weekly and monthly reports on deadline.
- Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
- Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
- Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility
- Review P&L of assigned venue and designated area to ensure maximum business capture.
- Other duties as assigned.
Supervisory Responsibilities
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- High School Graduate or equivalent
- 2-3 years’ audio and visual experience is required
- 2-3 years’ customer service experience in a hospitality environment
- 2-3 years’ venue director level experience
- Advanced audio visual training
- Computer proficiency (hardware, software and networking)
Benefits
- Performance based incentive plan on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
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