Senior Verification Letter Specialist , Compliance

Opportunity Overview

Opportunity Overview:
The Senior Verification Letter Specialist is primarily responsible for the technology driven processing of client verification letters, ensuring accurate and timely updates to account information in alignment with SEC Rule 17a 3. This role ensures the accuracy of client account data that supports firm supervisory systems, directly influencing firm operations and the overall client experience. Specialists must navigate multiple systems with precision, exercise strong attention to detail, and apply sound judgment when validating client instructions, safeguarding client PII, and identifying questionable or complex non routine requests. The position requires effective problem-solving skills and frequent collaboration with clients, branch teams, and internal partners to validate, research, and resolve account instructions within a fast paced, team-oriented environment. Operating with accountability, the specialist works within established guidelines and escalates risk or unauthorized activity when necessary.

In addition to daily processing responsibilities, the Senior Verification Letter Specialist performs advanced functions that support overall department quality and effectiveness. This includes conducting quality reviews, reporting team metrics, training new associates, and serving as a subject matter expert for complex or escalated issues. The specialist influences multiple departments, including Field Supervision, Legal, and branch teams-through timely, accurate updates and issue resolution. By supporting broader oversight, project work, and continuous improvement initiatives, this role plays a key part in maintaining data integrity and strengthening the firm's supervisory and compliance processes.

What You Will Do:

• Process, sort, image, and update client verification letters and related account information.
• Communicate with clients, branch teams, and home office partners; respond to inquiries, service tickets, and escalations.
• Validate the authenticity of client instructions, resolve discrepancies, and escalate potential unauthorized activity.
• Review undeliverable mail and determine appropriate follow-up or account actions.
• Conduct monthly quality reviews and report team metrics and processing volumes.
• Train new associates/contractors and support department projects.
• Write and execute test scripts; document and report testing results.
• Research verification-related issues for legal or regulatory requests.

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Position Requirements

Position Requirements:

• High school diploma required; college degree or equivalent experience preferred.
• Customer service, operations, and data entry experience all preferred
• Proficiency with Microsoft Office and the ability to quickly learn firm systems (e.g., CALETTER Webtool, USNA, Service Center).
• Strong organizational skills and clear written and verbal communication abilities.

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.