Senior Vice President, Infrastructure Operations

Advise specialists on areas to focus installation and support efforts and work with the Senior Principal to ensure operations are consistent with LOB and organization wide goals. Participate in software strategic planning and consulting on platform selection, version implementation, software product recommendation, and usage of enhanced functionality. Implement, integrate and provide support for middleware software in a multi-tiered, multi-platform environment, dealing with development projects that have a broad impact across the organization. Provide consulting expertise in identifying and solving highly critical middleware issues and serve as a resource on middleware issues related to policies and standards that impact middleware specialist and application support staffs across the corporation. Coordinate ticket queues and handle highly complex escalated issues. Analyze repeat incident patterns to identify opportunities for cost reduction and productivity enhancements. Coordinate relationships with vendors and works with them to ensure efficient incident resolution and contribute to the achievement of area objectives.