Position Title: Senior VOIP Engineer
$98,801 to $145,684 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Senior VoIP Network Engineer is a member of the Voice Engineering team supporting customer
telephone switching infrastructure and Internal Management Network.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
• Provide support for SIP and TOM based soft switch translations, facilities, and features
on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and
SBCs
• Provide technical assistance and support to other Service management teams.
• Prepare design specification plans as per customer requirement and provide
appropriate enterprise solutions for architecture.
• Evaluate work and ensure compliance to all infrastructure standards and policies for
various suppliers proposed solutions.
• Provide off-hour, on-call, and weekend coverage as required.
• Collaborate with internal staff and vendors to develop product integration strategies.
• Plan network capacity and troubleshoot existing network.
• Monitor and report data network usage and issue plans for augments prior to exhaust.
• Provide support for Internal Management Network, maintain accurate management
network records and updates.
• Network design for voice network infrastructure and internal management network.
• Support the growth, replacements, and upgrade of telecommunications plant facilities.
• Performs other duties as required to support the business and evolving organization.
Qualifications:
• High school diploma or GED required.
• Bachelor's Degree in related field; or equivalent combination of education and experience.
• Minimum of seven (7) years' experience in a Class 4 or 5 TOM/Soft Switch/Hybrid Central Office
environment such as Metaswitch, BroadSoft, Lucent 5ESS, Nortel OMS, and GENBAND G6
required.
• CCNA or comparable data network certification a plus.
• Experience with hosted and cloud-based voice application and services.
• Experience with network monitoring, management and troubleshooting with various tools such as
Packet Sniffer utilities, Wireshark and Metaswitch SAS.
• Understanding of features delivery in hosted VoIP environment (hosted services, SIP Trunking,
PRI Trunking via IAD, VoIP CPE, enhanced business features, etc.).
• Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SOP, network QOS, IP
routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging
mechanisms.
• Experience work with High-Speed Internet Access and Data Networks, IP, and ATM.
• Experience working with Cisco routers/switches for configuring management network access.
• Knowledge of SONET, ROADM, SHDSL, ATM and associated hardware.
• Knowledge of outside plant activity (copper, fiber, DLC, FTTP, Pole Line Construction, Conduit
System design) preferred.
• Experience working with CALEA lawful intercept.
• Experience working with Change Management review processes and writing/executing MOPs.
Knowledge, Skills, and Abilities:
• Ability to interface well with internal and external customers.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of
situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
• Ability to Troubleshoot and configure Cisco routers/switches and network issues including internal
management network and network planning.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
Salary :
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