Senior Warranty Administrator

Position Summary

The Senior Warranty Administrator is responsible for overseeing all aspects of dealership warranty operations, ensuring accurate, timely, and compliant submission of warranty claims. This role serves as the subject matter expert on manufacturer warranty policies and procedures, supports the service team, and drives warranty profitability while minimizing risk and chargebacks.

Key Responsibilities

• Review, prepare, and submit warranty claims in accordance with manufacturer guidelines
• Ensure all claims are processed accurately and within required timelines
• Audit repair orders for proper documentation, coding, and compliance prior to submission
• Monitor and reduce warranty claim rejections, debits, and chargebacks
• Track and reconcile warranty receivables, ensuring timely payment and follow-up on outstanding claims
• Act as the primary point of contact for warranty-related questions from service advisors, technicians, and management
• Train and mentor service staff on proper warranty procedures, documentation, and best practices
• Stay current on all manufacturer warranty policies, bulletins, and updates
• Conduct internal audits to ensure compliance and identify areas for improvement
• Collaborate with service and parts departments to ensure accuracy in labor operations and parts usage
• Prepare and present warranty reports, trends, and performance metrics to leadership

Qualifications

• 3+ years of automotive warranty administration experience (multi-brand preferred)
• In-depth knowledge of manufacturer warranty policies and procedures
• Strong understanding of repair orders, labor operations, and dealership workflows
• Proven track record of minimizing claim rejections and maximizing warranty recovery
• High level of accuracy and attention to detail

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Effective communication and leadership skills
• Ability to work independently and manage multiple priorities
• Proficiency in dealership management systems (DealerTrack) not required but preferred. 

Performance Expectations

• Maintain low warranty rejection and chargeback rates
• Ensure timely submission and reconciliation of all warranty claims
• Improve overall warranty efficiency and compliance across the service department
• Support increased technician productivity through accurate claim processing 

Work Environment

• Fast-paced dealership environment with high-volume service operations
• Cross-functional collaboration with service, parts, and accounting teams
• Primarily office-based with regular interaction on the service drive

• Excellent pay structure
• Opportunities for advancement
• Medical benefits
• Dental and vision plans

• No

• High school or equivalent (Preferred)

• $25-$40 Hourly