Senior-Project Manager

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients

from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through

end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and

design capabilities coupled with deep domain understanding. We combine services and products to maximize

business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science

& healthcare industries. 

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep

technology and domain experts, and global teams. Incedo University, our learning platform, provides ample

learning opportunities starting with a structured onboarding program and carrying throughout various stages of

your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible

career paths allow you to grow into a program manager, a technical architect or a domain expert based on your

skills and interests. 

Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies


• Bridging the gap between business and technology

Role Description

• First Point of Contact for Live Clients:
  
  
  
  • Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively.
  
  
  • Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction.
  
  
  
  


• Onboarding Request and Setups:
  
  
  
  • Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently.
  
  
  • Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services.
  
  
  
  


• Operational Coordination for Products and Services Setup:
  
  
  
  • Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration.
  
  
  • Collaborate with cross-functional teams to address any operational challenges and streamline the setup process.
  
  
  
  


• Warranty Support (cross business and functions)
  
  
  
  • Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation.
  
  
  • Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.
  
  
  
  


• Client Communication and Relationship Management:
  
  
  
  • Maintain regular communication with clients to ensure their needs are met and expectations are exceeded.
  
  
  • Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success.
  
  
  
  

Technical Skills

• Must have knowledge of MTLS and TLS certificates


• Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred.


• Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams.


• Understanding of banking products, services, and operational processes related to client onboarding and support.


• Excellent organizational and time management abilities, with a strong attention to detail.


• Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.

Nice-to-have skills

Qualifications

• Bachelor’s degree in business, IT, or a related field.


• Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry.

Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.