SER Transportation Supervisor FT- Transportation

IN HOUSE POSTING:

 INTERNAL EMPLOYEES & SCIT MEMBERS 

SHIFT: 1ST & 2ND 

SCHEDULE: VARIES 

WAGE: $19.37

FULL TIME

POSTED DATES: 10/13/26-10/17/26

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Under the supervision of the Transportation Shift Manager, oversee all activities relating to the Valet, KeyBooth, Entertainment Chauffeur and Transit operations. Provide areas with leadership whereby they achieve results in accordance with the objectives, performance and quality standards established by the Soaring Eagle Casino & Resort. 

Essential Duties and Responsibilities: 

• Monitor all Transit Drivers to maintain proper servicing of all route destinations in order to meet and exceed the service and time requirements.


• Coordinate Transit Drivers for all off-property transportation needs i.e. community member


• Ensure federal and state DOT regulations are followed.


• Monitor and track ETAs for all entertainer transportation to and from all Michigan airports; monitor the “runners” required by the entertainers while on and off property.


• Monitor all radio communication between Transit Drivers and Transportation Dispatcher to ensure professional standards are maintained.


• Review video footage of bus coverage per shift and investigate any


• Log and track all maintenance and repair issues for shuttle bus and fleet vehicles, including golf carts.


• Log and track all shuttle bus patrons being transported


• Review Managers daily log to include update from previous shift lead and follow through on necessary action.


• Familiarize self prior to shift on the following: staffing for days activities and special events; staffing levels of each area and adjust as needed based on current business demands.


• Ensure the cleanliness of all Transportation


• Prepare and maintain employee schedule; monitor employees timekeeping punches; follow up as necessary with schedule changes, call offs, tardies and any other attendance related


• Enforce and document all attendance policies to include: checking Kronos daily, notifying management of adjustments that must be made and following up on schedule changes, missing punches, occurrences and other related attendance issues.


• Make sure all team members are apprised of daily activities and special


• Ensure adherence to proper dress code as stated in the employee


• Perform distribution of daily work logs and informational


• Maintain full knowledge of casino and resort


• Prepare and maintain employee schedule; replace and approve call-


• Review paperwork for accuracy (i.e., transit pre-shift sheets, valet and keybooth logs, )


• Monitor guest interactions to include scripted greeting and farewell


• Provide direction and guidance to staff on productivity and efficiency while maintaining a high level of service.


• Remain knowledgeable of CVPS software to include proper usage by each position as well as troubleshooting and reporting tools.


• Conduct proper training for all new team members and re-training for existing team


• Address all guest complaints to the best of your


• Act as relief or support in all positions to include Valet, Keybooth, Entertainment Chauffeur and


• Regulate traffic to react to special events, concerts, weather, or other daily


• Prepare associate evaluations in accordance with the department guidelines for each position so Transportation management can review before submitting for approval.


• Assist Transportation management in investigating associate performance and attendance related issues leading to disciplinary action. Assist Transportation management in issuing disciplinary actions to associates.


• Identify safety and sanitary issues regarding patrons assets with guest if


• Ensure financial transactions are properly documented and


• Comply with all Soaring Eagle Casino & Resort Safety and Security Policies and


• Investigate and return documents as required by Risk Management and Security when reporting accidents involving guests, team members or company assets; report to Transportation Shift Manager immediately.


• Ensure that staff secures all guests cars, keys and personal


• Maintain all licensing information to be sure all associates are in


• Run daily valet performance reports and inform Shift Manager and Transportation Manager if associate does not meet the minimum requirements.


• Investigate all Guest Claims of damage, theft and service failures. Must be able to use surveillance camera software and complete required reports to prevent false claims.


• Each shift accompany a valet to retrieve all valet tips made from the day before. Follow all security guidelines and count and deposit the valet tips. Complete all accounting documentation as required.


• Report any problems or unusual circumstances to the Transportation Shift Manager


• Review daily supplies for par


• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.


• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.


• Must be able to perform vehicle unlocks using the proper tools and Must collect and process payment.


• Must attend meetings and training classes as


• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts: 

• Contact with guest service team members and management as to provide communication for day to day operational needs.


• Contact with guests and casino/hotel department managers and provides assistance and excellent service that represents the standards set by Soaring Eagle Casino & Resort.

Minimum Qualifications: 

• High School Diploma or


• Must be at least 18 years of


• Three years Transportation experience OR five years customer service


• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.


• Must be proficient in Microsoft office Excel, Word and

Desired Qualifications: 

• Associates Degree in Hospitality, Business Administration or related field or earned 48 college credit hours.


• One year in a supervisory capacity in a hospitality

License, Certification, or Special Requirements:

• Must have a valid Chauffeurs


• Must have a valid State of Michigan Drivers License, with the proper designation required for the vehicle utilized to perform the job duties, and qualify for coverage by SCIT auto liability insurance A Tribal Drivers License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.


• Native American preference shall apply to all

Knowledge, Skills, and Abilities: 

• Knowledge of vehicle


• Knowledge of windows operating


• Knowledge of driving directions for local area and all outlying


• Knowledge of basic record


• Knowledge of safe and efficient practices while driving and parking


• Ability to guide and lead the work of


• Ability to communicate effectively in the English language, both verbally and in writing with other team membersand general public.


• Ability to work extended hours and various work


• Ability to service customers in a professional appearance and


• Ability to follow instructions and abide by department, policies and


• Ability to work all shift including weekends and

Physical Demands: 

• Frequent use of hands, wrists, fingers associated with vehicle


• Required to stand for extended periods of


• Required to walk/run/jog when parking and retrieving


• Sit, stoop, kneel or crouch while performing


• Use hands to finger, handle, or feel; Use arms to reach and lift above


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


• Must be able to walk or run up to 200 yards without


• Must have normal auditory and good verbal


• Occasionally lift/push/pull up to 40

Work Environment: 

• Frequent walking and standing in a smoking environment and contact with the general


• Must possess sufficient stamina to work under all types of weather conditions including extreme hot/cold and to lift, carry, push, or pull a variety of tools, equipment and materials.


• Extended hours or irregular shifts may be required including weekends and


• Must be able to work “on call”.


• Must be able to open and close the valet service