Serbian Speaking Customer Service for Insurance industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who possess a passion for helping others and a strong interest in insurance products and services. As a customer service representative, you will assist clients with inquiries and guide them through insurance processes in Serbian.

Key Responsibilities

• Manage customer inquiries related to insurance policies, claims, and services via phone, email, and live chat in Serbian.
• Provide clear and accurate information regarding coverage options, policy details, and claims procedures.
• Assist customers with policy changes, renewals, and cancellations.
• Resolve any customer complaints or issues efficiently, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with underwriting and claims teams to ensure smooth service delivery.
• Stay informed on insurance industry trends and company offerings to provide relevant guidance to customers.

• Fluency in Serbian (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, preferably in the insurance sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to explain complex information in a simple and clear manner.
• Strong attention to detail and excellent organizational skills.
• Proficient in using customer service software and CRM applications.
• Availability to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...