Serve Call Center Specialist

Serve Call Center Specialists provide a wide variety of tasks for our professional drivers to include assisting with travel, coordinating drug testing, and documenting accidents and complaints.

Shift: Overnight, Thursday, Friday, Saturday, 6:00 PM - 6:00 AM and every other Wednesday 6:00 PM - 6:00 AM

Responsibilities: 

• Electronic log support for the fleet
• Communicate with Platform Science regarding log issues including but not limited to sensor failures, out of sync and lost communication issues.
• Record accident & injury reports and follow up as needed.
• Arrange drug testing as needed and follow up on completion.
• Assist drivers with Electronic Logging devices
• Follow up on outstanding log support tickets
• Receive and document complaints- beginning to end / follow up
• Assist supervisor on managing unassigned drive time for the fleet
• Be able to work in fast paced situations and make decisions accordingly
• Process reservations for Lyft rentals and hotels 
• Assist in the development and growth of the department and assume new responsibilities as assigned.

Qualifications

• Minimum of 1 year Call Center experience (preferred)
• Experience with heavy call volume
• Experience with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Excellent conflict resolution skills
• Demonstrates interpersonal skills and ability to deal comfortably with all levels of management 
• Able to handle confidential material in a reliable manner
• Excellent organizational abilities 
• Attention to detail and accuracy
• Creative and persistent problem solver

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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