Server

Description

General Overview: Our ideal server is be someone who is friendly, hospitable and intelligent. This person, also, can navigate a bustling environment with different types of professionals with grace and make good decisions on the fly. Minimum of three days a week availability is a requirement. In addition, each server is to work as a “runner” once a month. 

Report to: Owner, Manager on Duty, Bar Manager, Operation Assistant

Job Type: Hourly (Wage based on experience), Monday through Saturday, Morning and Night

Tasks, Duties and Requirements:

• Take great care of our guests, greet everyone at the door and engage every customer with a smile.
• Work well with your co-workers and have the mindset that The Met is your table.
• Perform varied duties to ensure all aspects of hospitality. 
• Complete all side work when assigned.
• Communicate with all staff immediately if an issue arises.
• Maintain a clean and orderly work area throughout the shift and leave it ready for the following shift.
• Have complete knowledge of ALL items you place before a guest.
• Keep tables free of dirty dishes, empty glassware, debris, empty bottles, etc.
• Crumb and/or wipe the table when appropriate.
• Assist other staff with clearing and resetting tables and do so within 1 minute of guest leaving.
• Communicate clearly using the POS system.
• Determine when to discontinue to service to an intoxicated guest!
• Make appropriate judgment calls under more than average stressful situations.
• Understanding of food safety, equipment safety and sanitation regulations.
•  Physical requirements: standing, reaching, lifting and bending for sometimes up to 8 hours a day.
• Works well in high pressure environment (communicates and completes tasks with servers, other tenders and bar backs.)
• Time management skills (visit with patrons while keeping the flow of food/drinks moving well.)
• Transport food and beverage items from ANY source to ANY guest table continually throughout your shift.
• Properly change or stock beer kegs, CO2 tanks and wine bottles throughout the night.
• Prepare mixers and bar drinks for yourself or others (time permitting) if need be during busy nights and afternoons.
• Following prescribed opening and closing duties lists as presented during training on checklist.
• Read emails, look at Met FB page, and maintain up-to-date knowledge of The Met. 
• Refrain from smoking during your shift. 
• Maintain clean uniform and comply with dress code. 
• Follow schedule online through Compeat. 
• Alcohol Safe Certified preferred. 

Requirements

Knowledge, Skills Personal Attributes

• Ability to handle a fast-paced, high volume bar and/or restaurant is a must.
• Excellent verbal and telephone skills, must be able to communicate clearly with staff and patrons in a caring and friendly way. 
• Ability to hold eye contact and make guests feel welcome.
• Strong Organizational Skills
• Create a positive working environment with high energy.
• Respectful and possess cultural awareness and sensitivity
• Flexible availability inclyding nights, weekends, and holidays. 
• Keep up to date with current promotions, wine & beer dinners, and catering events. 
• Always adhere to all company policies and procedures
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team even when management team is not present.
• Maintain professional knowledge by completing in-house training courses and continuing education opportunities.
• Attention to detail
• Must take pride in your appearance and the appearance of The Met.