Server

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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The server must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items at the end of each shift with supporting back up report. Guests must feel welcome, comfortable, and well attended to at all times.

• Ability to work cohesively as part of a team.
• Maintain proper rotation of products in chillers.
• Must have a very flexible schedule including weekends, holidays, and both AM & PM shifts.
• Proficient in the English language (verbal and written), second language is an asset.
• Basic computer knowledge (Micros or other POS Systems).
• Must be of minimum age to serve alcohol according to state law.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Complete all side work and cleaning duties as described in the SOPS.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Take all guest orders, ring them up, and expedite the orders from the kitchen in a presentable and timely manner.
• Provide attentive service, focusing on guests needs.
• Receive payment for food and beverage provided and provide change and receipt to guests.
• Keep an accurate record of all checks and balances to be presented in a daily report submit all cash payments daily.
• Present drinks to guests, obtain payment for them and record accurately.
• Maintain a sanitary environment in accordance with local health codes.
• Process credit card and room charges.
• Make change from the cash register.

• Long hours sometimes may be required. 
• Medium work – Exerting up to 50 pounds of force occasionally, and/ or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to stand and walk throughout entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by coworkers and guests.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must obtain an efficient knowledge of menu items and accomplishments.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.