Server

The Restaurant Server is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring that guests have a positive dining experience. Servers are expected to maintain a friendly and professional demeanor, be knowledgeable about the menu, and work efficiently to meet the needs of customers.

Key Responsibilities:

• Greet guests as they arrive and provide them with menus.


• Take food and beverage orders from guests, ensuring accuracy and understanding of customer preferences.


• Communicate orders to kitchen staff and ensure timely and accurate delivery of food and beverages.


• Serve food and drinks to guests in a timely and professional manner.


• Check on guests during their meal to ensure satisfaction and address any needs or concerns.


• Answer questions about the menu, ingredients, and preparation methods.


• Suggest menu items and upsell food and beverages to enhance the guest experience.


• Prepare tables for service, including setting silverware, napkins, and condiments.


• Clear and clean tables after guests finish their meals, reset for the next guests.


• Handle cash, process payments, and provide change accurately.


• Maintain knowledge of daily specials, promotions, and menu changes.


• Collaborate with other restaurant staff to ensure a smooth and efficient operation.


• Follow all health and safety regulations, including proper food handling and sanitation procedures.


• Handle guest complaints or concerns in a calm and professional manner, escalating to management when necessary.


• Assist with opening and closing duties, such as stocking supplies, cleaning, and organizing the dining area.


• Work in a fast-paced environment and manage multiple tasks simultaneously.

Qualifications:

• Previous experience in a customer service or restaurant role is preferred.


• Strong communication and interpersonal skills.


• Ability to work in a team environment and collaborate with kitchen and front-of-house staff.


• Basic math skills for handling cash and processing payments.


• Ability to multitask and work efficiently under pressure.


• Positive attitude and commitment to providing excellent service.


• Ability to stand, walk, and carry trays for extended periods.


• Flexible schedule, including availability to work evenings, weekends, and holidays.