Server

LOCATION: Aspetuck Valley Country Club, Weston, CT

DEPARTMENT: Restaurant 

JOB TITLE: Server

REPORTS TO: Club house Manager / Food and Beverage Manager

COMPENSATION: Hourly Compensation 

BENEFITS: Meals and Full time benefits

POSITION OBJECTIVES:

Servers work closely with runners and bussers in order to provide members and guests with an enjoyable dining experience.

SUMMARY REQUIREMENTS:

To perform this job successfully, an individual must be able to execute each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or satisfy the productivity, performance or qualification standards for the position.

ESSENTIAL JOB FUNCTIONS

• Assist management with meeting, greeting and seating of guests when needed
• Takes beverage orders. Enter beverage order into the POS system and serves the members and their guests
• Explain specials and up sell additional items based on pre-shift suggestions discussed
• Take food order, enter into the POS system and preset the necessary silverware
• Ensure smooth communication and coordination with Front and Back team members (Runners, bussers, cooks)
• Serve food as soon as the entire table’s dishes are ready to be served – ladies first and hot foods before cold foods. 
• Clear table as necessary and attend to guests throughout the meal (Water and coffee refills, replacement of dropped napkins, refills of wine or champagne, freshly grounded pepper or condiments)
• Close out the check on the POS system
• Is courteous, maintain a professional attitude and acts professionally throughout service
• Thank members for coming and welcome them back

INCIDENTAL DUTIES

The above list of essential job functions describes the general nature and level of work being performed in this job. It is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

PERFORMANCE EXPECTATIONS

• Ability to handle an entire station 
• Ability to anticipate the needs and requests of members and guests
• Ability to operate all job related equipments to include but not limited to POS, coffee machines, expresso machine. 
• Knowledgeable about all menu items including their ingredients, presentation and methods of preparation
• Ability to present and up sell specials and other menu items, answer questions and make suggestions regarding Food and wine pairing
• Ability to serve and clear food and beverage quietly and professionally, in a timely manner, by using proper serving and clearing techniques
• Excellent organizational skills to maintain stations and side stands stocked with necessary supplies and clean at all times
• Ability to handle complaints in a professional manner
• Ability to work on a team to ensure smooth communication, cooperation and coordination with other team members and ensure a professional and memorable member experience

JOB QUALIFICATION STANDARDS

The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential functions of this position.

Education and Experience:

• High School degree or equivalent; or three to six months related experience and or training; or equivalent combination of education and experience. 

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fraction, and decimals. 
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving standard situations. 
• Basic bar and beverage knowledge: beer, liquor, wines.  
• Basic dining room service etiquette and food knowledge.

Language and Communication Skills:

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. 
• Strong verbal and written skills to manage all business communications using proper etiquette.
• Friendly, courteous, customer focused demeanor at all times
• Outgoing, warm, caring and positive attitude

Physical, sensory and motor demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this position, Employee is regularly required to stand, walk and talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls, and reach with hands and arms; and climb or balance. The employee is occasionally required to stoop, kneel, crouch, and taste and smell. The employee must regularly lift and or move up to 10 Lbs and occasionally lift and / or move up to 25 pounds. Specific vision abilities required in this job include close and distance vision. 
• The noise level in the work environment is usually moderate.