Server

I. POSITION PURPOSE

Responsible to provide/serve food, beverages or banquets to Club members and guests

II. ACCOUNTABILITIES

•  Perform pre- and post-work shift duties
•  Provide immediate attention to all members and guests upon seating
•  Distribute menus, and answer questions
•  If local water conservation laws permit, fill glasses with the ice water and answer questions and suggest menu items
•  Take orders and suggestively sell food and beverage items, if appropriate
•  Place orders with bartender and/or kitchen and inform cooks about any special cooking instructions
•  May ice glasses, add garnishes, or other ingredients
•  Place beverages on tray, deliver to members and guests and serves beverages
•  Assemble food on trays; procure items from each station as necessary
•  Serve meals and place dishes by courses in front of each person
•  Check back to ensure member and guest satisfaction; replenish water and butter as necessary
•  Remove soiled dishes and empty glasses; clean table as required
•  Present dessert menus; suggests and serves desserts, coffee and after-dinner drinks
•  Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks
•  Present bill and obtain signature on chit, if applicable
•  Keep tables, dining room and bus station areas clean
•  Advise supervisor on any complaints as soon as they occur
•  Perform clean-up and closing duties as assigned by manager
•  Attend pre-meal meetings as requested by F&B Managers
•  Consistently complies with all state, local, and Club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable
•  Turn in signed tip declaration form weekly/daily, if applicable
•  Thank members and guests; invites them to return
•  May assist banquet personnel in setting up, serving and cleaning up after banquet functions
•  Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards of the department are met
•  Other duties as assigned

III. MINIMUM REQUIREMENTS

•  Experience that is directly related to the duties and responsibilities specified
•  Demonstrated polished, professional appearance and presentation
•  Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
•  Ability to maintain quality and safety standards
•  Strong reasoning ability and critical thinking skills
•  Demonstrated strong oral and written communication skills to a wide variety of constituents
•  Excellent interpersonal/relationship-building skills
•  Proven record of providing excellent internal and external customer service

IV. Physical Demands and Work Environment

•  Must be able to stand, walk, squat, reach, bend, climb, clean, walk on rough ground and lift up to 20 pounds
•  Must be able to handle hot and cold interior and exterior conditions and exposure to dust, fumes and gases
•  Independent mobility