Server Assistant

Assistant Job Description

Assistants and/or Food Runners, support

other restaurant staff by cleaning dishes, clearing and setting tables,

stocking supplies and helping guests. They work in a fast-paced culinary

environment to clean and reset tables and make sure that flatware and plates

are readily available. As customer service workers, they are responsible for

ensuring that guests’ needs are either met or brought to the attention of

waitstaff and management. Most Assistants work in restaurants, cafes or

catering companies to lighten the workload of the wait staff.

Responsibilities:

• 
  
• Prepare room for dining by preparing
• tables and setting all condiments, napkins, service plates and utensils
• 
  
• Protect establishment and patrons
• by adhering to sanitation, safety and alcohol beverage control policies
• 
  
• Stay updated on current menu
• choices, specialties and menu deviations, knowing if the kitchen staff is
• running out of any items, etc.
• 
  
• Keep kitchen staff informed by
• noting timing of meal progression
• 
  
• Help Serve orders by picking up
• and delivering patrons' choices from bar and kitchen; deliver accompaniments
• and condiments from service bars
• 
  
• Respond to additional patron
• requirements and observing dining process
• 
  
• Maintain table setting by
• removing courses as completed; replenishing utensils; refilling water
• glasses; being alert to patron spills or other special needs
• 
  
• Contribute to team effort by
• accomplishing related results as needed
• 
  
• Perform basic cleaning tasks as
• needed or directed by supervisor
• 
  
• Assist with special events as
• needed
• 
  
• Adhere to grooming and appearance
• standards consistently
• 
  
• Promptly address customer service
• issues and refer customers to management when necessary
• 
  
• Display Strong customer service
• skills for interacting with restaurant guests
• 
  
• Utilize communication and
• teamwork skills for conveying information to other staff members
• 
  
• Knowledge of food production and
• service, including safe storage practices, handling methods and laws and
• regulations
• 
  
• Ability to tolerate stress and
• work in a fast-paced environment
• 
  
• Ability to lift and move heavy
• objects and stamina for standing and walking for long hours
• 
  
• Dexterity for dealing with
• objects that are fragile or otherwise need careful handling
• 
  
• Critical thinking and
• problem-solving skills
• 
  
• Organizational skills and
• attention to detail
• 
  

Qualifications:

• 
  
• Previous serving experience preferred
• 
  
• Excellent oral communication
• skills required
• 
  
• Positive interpersonal skills
• required
• 
  
• Must speak English fluently and
• be able to write in basic English
• 
  
• Ability to listen
• 
  

Assistant top skills & proficiencies:

• 
  
• Knowledge of Food Service
• Regulations
• 
  
• Lifting
• 
  
• Verbal and Written Communication
• 
  
• Flexibility
• 
  
• 
  
• Basic Math
• 
  
• Customer Service
• 
  
• Resolve Conflict
• 
  
• Teamwork
• 
  
• Organization
• 
  
• Energy Level
• 
  
• Thoroughness
• 
  
• Professionalism
• 
  
• Client Relationships
• 
  
• 
  

Supplemental pay

• Tips