Server (Captain's Assistant)

Description

Our Captain's Assistants provide essential support to our captains and the wine team in each evening's service. The Captain's Assistant, specifically, will arrive first to begin set up of the dining room. The Captain's Assistant will be responsible for complete set-up of dining room, from cleaning and configuration of tables, to setting up all plates, cleaning duties and service utensils for service.

During service, the Captain's Assistants will assist captains with table maintenance, ensuring tables are marked correctly with utensils and glassware in a timely manner. The Captain's Assistants should be comfortable with movements in the dining room according to fine dining standards and be able to efficiently complete tasks in a busy environment. The Captain's Assistant will assist with food running and spieling dishes, so he/she should be comfortable explaining food and interacting with guests.

Qualities required:

• Have a minimum 4 years' experience in hospitality or customer service.
• Be friendly, social, and like to interact with staff and guests; Be a team player.
• Be very meticulous, efficient, and open to learning and suggestions.
• Be prompt, reliable, and always carry a gracious and hospitable attitude.
• Have a broad, in-depth knowledge of food and beverage service.
• Have a strong personality. Be determined to deliver detailed and high level of luxury service.

Responsibilities:

• Prepare trays, plates, utensils, napkins for service.
• Set and reset tables during service.
• Refill glassware station, polish cutlery during service.
• Make sure to clear table and be responsible when handling luxury equipment.
• Align tables and chairs in dining room and set dining room tables.
• Set up guest bathroom (soap, toilet paper, towels, candles).
• Set up plates for kitchen.
• Assist Captain during service with table maintenance (clearing, marking).
• Running food as needed.
• Constantly keeping an eye on the guest's water level.
• Prepare coffee and tea for the guests.
• Prepare any requested non-alcoholic drinks and follow recipes and standards.
• Break down N/A beverage and coffee station.
• Acknowledge guest requests regarding food details and serve dishes following the Alba standards.
• Maintain timeliness of guest meals and fire dishes in the kitchen.
• Be responsible for the inventory supplies and weekly cleaning side work.
• Keep a constant eye on the guest to anticipate needs and report to a manager when a guest is unhappy for any reason.
• All other duties assigned by management.