Server (Full-Time 30+ hrs/wk)

Welcome to Longview, where legacy meets innovation and where staff work together to create a team environment while assisting older adults in our community. As a vital nonprofit organization serving older adults in the Ithaca community, Longview has been enriching lives for over 50 years. Our commitment to engaged living through adult day facilities and independent, assisted, and enhanced assisted living uniquely positions us to offer an unparalleled solution to the evolving needs of our community. We foster belonging and connections while addressing practical and emotional needs through a comprehensive continuum of care. Longview is committed to living well together and the well-being of mind, body, and spirit, including the values of kindness, dependability, integrity, inclusion, and accountability.

Job Summary: Under supervision of the Food Service Manager and Dining Services Coordinator, Servers are responsible for serving residents and guests at mealtimes, cleaning, and assisting with food preparation for the following meal.

Successful candidates will be motivated by customer service and focused on a pleasant, high-quality dining experience for all residents and guests.

Schedule Considerations: Weekends and holidays, as scheduled and/or as needed. The kitchen is open 6a-7p, 7 days per week/365 days per year. Shifts are typically 8 hours.

Compensation: $19.00/hour

Benefits:

ALL employees eligible to participate in EAP (Employee Assistance Program), Tax-Deferred Annuity Retirement Plan, and SEP IRA Pension plan (after 3 years of employment).

Employees regularly scheduled to work 20+ hrs/wk are eligible for Leave Sharing and employer-paid Group Life and AD&D.

FT & PT employees regularly scheduled to work 30+ hrs/wk are eligible for paid time off accruals (Sick, Personal, and Vacation), Paid holidays (after 3 months of employment), Tuition Assistance, Ithaca College Courses for Credit, Medical insurance, Health Savings Account, Dental insurance, and Vision Insurance.

Typical job duties and responsibilities include but are not limited to the following:

• Serve residents and guests in a restaurant style dining atmosphere;
• Assist with preparation of salads, desserts, and fruit, as directed;
• Perform duties in a timely manner and within approved time frames;
• Exercise good judgment in preparation of proper food quantities;
• Set and bus tables between courses and after service;
• Clean the dining room and other service areas (wipe tables and chairs, vacuum, sweep, etc.)
• Maintain cleanliness in accordance with Longview policy and procedures and local, state, and federal rules and regulations;
• Assist with washing dishes, as needed;
• Deliver exemplary customer service, exhibiting professionalism, honesty, and respect;
• Maintain a positive attitude;
• Maintain a professional relationship with all coworkers, supervisors, residents, and other stakeholders;
• Communicate any schedule changes to the Food Service Manager or Dining Service Coordinator to ensure necessary coverage for meals;
• Complete mandatory training and/or routine training per Longview policy (ie HIPAA, Abuse Prevention and Intervention, Residents' Rights, Ethics, Dementia, Emergency Preparedness, etc.)
• Perform other duties as assigned by supervisor, coordinator, and/or manager.

Standards:

• Support the Mission, Values and Vision of Longview and the facility;
• Support, cooperate with, and implement specific procedures and programs pertaining to:
• Safety: including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs;
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Support and participate in common teamwork:
• Cooperate and work together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment;
• Use tactful, appropriate communications in sensitive and emotional situations;
• Uphold resident rights as stipulated in New York State Department of Health regulations (i.e. protect and respect dignity and confidentiality of residents);
• Follow up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems, and concerns;
• Promote positive public relations with residents, family members and guests;
• Complete requirements for in-service training, acceptable attendance, uniform, and dress codes including personal hygiene, and other work duties as assigned.

Qualifications:

• Must be at least 18 years of age;
• Able to push, pull, lift, and carry tables, heavy boxes, trays of food, and/or equipment weighing up to 40 pounds;
• Must be able to stand for long periods of time, frequently bending, stooping, and reaching;
• High School Diploma or Equivalent preferred;
• Must be able to communicate clearly, concisely, and with empathy to build rapport and achieve high quality of service;
• Basic knowledge of local, state, and federal regulations related to food service cleanliness as it relates to position;
• Satisfactory completion of post-offer, pre-employment physical required.