Servers

• Welcome guests warmly with a friendly demeanor.


• Assist in seating guests and providing them with menus.


• Get guests settled with water, drinks, bread, etc.


• Communicate specials or promotions.


• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.


• Take accurate food and beverage orders from guests and enter them into the POS system.


• Make recommendations based on guests’ preferences and dietary restrictions.


• Answer any questions regarding the menu, including allergies and special requests.


• Coordinate with the kitchen staff to ensure the table’s orders are prepared and delivered on time and together.


• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.


• Check on guests during their meals to ensure satisfaction and address requests/concerns.


• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.


• Provide attentive and personalized service, anticipating guests’ needs.


• Handle guest complaints or concerns professionally and bring issues to management when necessary.


• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.


• Present bills to guests and handle payment transactions accurately and quickly.


• Communicate effectively with team members to facilitate a positive working environment.


• Assist colleagues during busy periods or when needed.


• Participate in pre-shift meetings and training sessions as required.

Useful qualifications:

• Previous experience in a restaurant or customer service role is preferred.


• Excellent communication and interpersonal skills.


• Positive attitude, enjoyment of hospitality industry.


• Ability to work in a fast-paced environment while maintaining composure.


• Strong multitasking and time management abilities.


• Attention to detail, ensuring accurate order-taking and payment processing.


• Knowledge of food and beverage menus, including dietary restrictions and allergies.


• Basic math skills for handling payments and calculating tips.


• Flexibility to work in shifts, including evenings, weekends, and holidays.


• Physical stamina to stand, walk, and carry trays for extended periods.