Service Account Coordinator

Catch Vibe Voice is a service-driven company dedicated to delivering exceptional support experiences through professionalism, attention to detail, and a people-first approach. We pride ourselves on creating an environment where quality service, clear communication, and personal growth go hand in hand. Our team is built on collaboration, reliability, and a shared commitment to excellence.

We are seeking a detail-oriented and proactive Service Account Coordinator to support and manage client accounts while ensuring smooth internal coordination and high service standards. This role is ideal for someone who enjoys working with people, organizing processes, and maintaining strong relationships across departments and clients.

Responsibilities

• Serve as a primary point of contact for assigned client accounts

• Coordinate service activities and ensure timely follow-up on client requests

• Maintain accurate records, reports, and account documentation

• Collaborate with internal teams to ensure service expectations are met

• Monitor account performance and assist with ongoing service improvements

• Support daily operational tasks related to account management

• Strong communication and organizational skills

• Ability to manage multiple tasks while maintaining attention to detail

• Professional attitude with a client-focused mindset

• Strong problem-solving and time-management abilities

• Comfortable working in a fast-paced, structured environment

• Competitive salary ($51,000 – $56,000 annually)

• Growth opportunities within the company

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• Skill development and professional training

• Supportive and collaborative work environment

• Full-time position with long-term stability